Ed Tech Customer Success & Training Specialist

About UsRespondus is a leading SaaS company specializing in online exam integrity solutions for education and training markets. Our applications integrate with Learning Management Systems such as Canvas, Brightspace, Blackboard, and Schoology, helping institutions deliver secure online assessments.Thousands of universities, K-12 districts, testing centers, and assessment providers rely on Respondus to support hundreds of millions of assessments annually. Respondus is a profitable, 20+ year old company with nearly all revenue recurring, no debt, and no outside investors.We are currently reviewing applicants residing in Arizona, Arkansas, Colorado, Massachusetts, Montana, Oregon, Pennsylvania, South Carolina, Texas, Virginia, Washington, and Wisconsin.About the RoleOver 2,500 higher education and K-12 institutions hold enterprise licenses for Respondus products. The Customer Success & Training team supports these customers throughout their lifecycle—from pilot testing and rollout to long-term adoption and growth.As a member of the Customer Success & Training team you are an evangelist, a trainer, and one of the most knowledgeable resources within the company for our products. You dig into the details of our products and can jump on a call or screenshare in a moment’s notice to provide valuable insight to a customer. This role requires a bit of detective work and strong technical skills – to get at the root of challenges, technical and otherwise, and provide solutions or work with the Respondus Technical Support team as needed.You must be enthusiastic, a fabulous communicator, learn quickly, and handle stressful situations with grace. This is a hands-on role in a small team, requiring strong time management, initiative, and the ability to handle complex customer situations with professionalism.ResponsibilitiesDevelop deep expertise in Respondus applications and their use within educational institutionsSupport institutions during pilot testing, rollout, and adoption of Respondus productsAssist customers with troubleshooting and best-practice guidance, collaborating with Technical Support when neededDeliver training webinars, Q&A sessions, and product demonstrationsCreate and refine training materials including documentation, videos, and presentationsWork with account managers to maintain strong relationships with customer institutionsHelp prepare responses for product inquiries, purchasing requirements, and RFP/RFI requestsIdentify and cultivate power users who can participate in training or co-marketing initiativesAttend education technology conferences to present sessions, demonstrate products, and collect leadsRequired Experience & SkillsBachelor’s degree4+ years of experience in software training, customer success, or product evangelism (preferably in ed-tech)Experience working with Learning Management Systems such as Canvas, Blackboard, Brightspace, Moodle, or SchoologyStrong communication, presentation, and public speaking skillsExperience troubleshooting software or technical issuesExcellent written communication and attention to detailStrong problem-solving and critical thinking skillsAbility to work independently and collaboratively in a small teamFamiliarity with Salesforce, Teams, and webinar platformsPreferred QualificationsExperience presenting webinars or live training sessionsBackground working in educational technology environmentsB2B or B2E experienceExperience with screen recording and video tools such as Camtasia or SnagItCompensation & BenefitsThe salary for this role starts at $85,000 per year, with potential for higher compensation based on location and experience. Benefits include a company-paid health plan, vacation package, matching 401(k), and bonus plan.This is a remote position requiring a distraction-free work environment. Some flexibility is needed to support meetings with colleagues across U.S. time zones and customers globally.As an equal opportunity employer, Respondus is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, gender identity and expression, veteran status, or other non- job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. However, we cannot hire anyone who needs visa sponsorship.How to ApplyPlease email a cover letter and resume (Word or PDF) to jobs@respondus.com. We place high importance on the cover letter as part of our evaluation process.No phone calls or agencies, please.