Store Manager

About the job: At Mill Coffee & Tea, our Cafe Leaders cultivate a community of inclusivity, where teams with diverse backgrounds, styles, and perspectives thrive. They foster an environment where every member can develop and excel, ensuring outstanding hospitality and coffee experiences for our guests while upholding the highest standards of cafe operation. The success of our cafes rests in the hands of our Cafe Leaders. They are tasked with assembling and nurturing robust teams, focusing on the continual growth and mentorship of each team member towards future leadership roles. With a keen eye on both financial targets and operational excellence, they steer the cafe towards success. At The Mill, we believe in honesty, integrity, respectful relationships. We feel that productive work is essential to a healthy and happy life and through our work strive to provide exceptional products, service, and value, and to do it in a way that supports the community around us —our Cafe Leaders inspire teams to embody these values daily. They extend an open invitation to team members and guests alike to forge connections and build community over the love of coffee. The Cafe Leader leads the Assistant Cafe Leader, Shift Leads and Baristas to deliver an exceptional coffee experience and beverage with the utmost hospitality and kindness to every customer in our retail café. The Cafe Leader is fully responsible for the operations, customer, and employee experience and for providing quality coffee beverages and coffee knowledge. Your leadership will require that you act with integrity & respect, promote a safe, clean, and healthy work environment, be fiscally responsible, produce quality work, be ethical, and are passionate about coffee. We love coffee and want you to love it too. This is a working leadership/management position for a person who enjoys engaging with customers and staff while creating quality crafted beverages. The ideal candidate will have the ability to manage the daily operations of the cafe and complete tasks related to staff training, staff management, and customer service. They should be a confident, people-person and be able to share their best practices to onboard new employees. This candidate should possess strong leadership skills and be able to organize and assign duties to staff to maintain the efficient functioning of the cafe. You are: A strong leader, who possesses the acumen to propel the cafe towards financial success through a blend of operational prowess, innovative approaches, and the cultivation of an exceptional team. Unwavering in your dedication to hospitality. It drives you to consistently anticipate and fulfill the needs of guests and your community, demonstrate a keen awareness and proactive approach. Empathetic with a constructive mindset. You approach problem-solving with openness and positivity. You're unafraid to pose challenging questions if they serve the betterment of your team, guests, and business objectives. Never one to settle for mediocrity, you thrive on ambitious objectives and relish tackling formidable challenges head-on. Adept in your ability to navigate between the broader strategic vision and the intricate details of day-to-day operations, ensuring excellence across all facets of cafe management. Innovative and adaptable in your problem-solving approach, you embrace unforeseen obstacles with gusto, finding joy in the process. You Will: Cultivate Effective Communication and Team Cohesion: Nurture a workplace environment characterized by transparent and consistent communication. Actively engage in listening, offering constructive feedback, and upholding transparency to foster a cohesive and motivated team. Elevate Guest Experience: Ensure unparalleled hospitality for every cafe guest by continuously coaching your team to surpass guest expectations through innovative approaches. Enhance Financial Performance: Spearhead efforts to bolster and sustain financial performance, perpetually seeking avenues to expand cafe outreach and optimize operational efficiency. Maintain Quality Standards: Provide ongoing coaching and training to ensure consistent adherence to our high-quality standards across all food and beverage offerings. Hands-On Engagement: Engage directly in cafe operations, working on bar and floor alongside the team to maintain a deep connection to our work and identify areas for improvement. Streamline Procedures: Identify, develop, and improve daily SOP workflows to increase clarity and consistency for team members. Scheduling: Develop and maintain a well-thought-out work schedule that addresses individual, team, and cafe requirements while managing labor costs effectively. Support Recruitment and Training: Collaborate in the selection and onboarding of qualified candidates, and actively contribute to their training. Additionally, facilitate ongoing in-store training sessions to educate team members about our products and services. Efficient Operational Oversight: Manage day-to-day operations of the cafe smoothly and accurately, including back-of-house duties like ordering and maintaining retail visuals. Prioritize Safety and Compliance: Champion a safe and respectful workplace environment, ensuring strict adherence to health, food safety, and overall safety protocols and regulations. You Have: 5+ years of retail/hospitality experience with a strong preference for coffee, food, and beverage. 3+ years of leadership experience leading a team of 10+ people Excellent leadership skills with the ability to motivate and inspire a team Exceptional customer service skills with the ability to handle difficult situations calmly and professionally Excellent communication skills and the ability to work in a fast-paced environment Experience providing professional development, counseling, and feedback Strong initiative, organization, self-management, and decision-making skills Knowledge of POS systems and ability to troubleshoot technical issues Strong organizational skills with the ability to multitask effectively Knowledge of food safety regulations and ability to ensure compliance Experience in interviewing, hiring, training, and supervising staff members Ability to work in a fast-paced environment while maintaining attention to detail A flexible schedule and are available to work mornings, evenings, weekends, holidays, and special events. Benefits include: Starting salary between ($55,000 - $65,000) per year Paid time off Health insurance 401(k) plan with employer match 30% discount on all products, both online and in-cafe. This includes food, beverages, whole bean coffee, and merchandise. 2 free drinks during shifts for cafe team members Professional development trips and education The Mill Coffee & Tea is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics. Job Type: Full-time Benefits: Dental insurance Employee discount Health insurance Vision insurance Work Location: In person Job Type: Full-time Pay: $55,000.00 - $65,000.00 per year Work Location: In person