Customer Service Associate

Job Description - Customer Service AssociateCompany Overview Bottles Beverage Superstore carries a superior selection of spirits, a wide array of accessible to world class wines, and an assortment of imported, domestic and craft beer - always at discounted prices.Position Summary The Customer Service Associate provides customers with a positive shopping experience through friendly, courteous service while efficiently handling sales transactions. This role requires accuracy in cash handling, strong communication skills, and the ability to maintain a professional and welcoming checkout environment.Key Responsibilities Provide a positive customer experience with fair, friendly, and courteous service.Register sales on a cash register by scanning items, itemizing and totaling purchases.Resolve customer issues and answer questions.Bag purchases when needed.Process return transactions.Enter price changes and apply discounts or coupons as necessary.Collect payments by cash, check, or charge; issue change when needed.Verify credit acceptance by checking identification and using credit authorization systems.Balance cash drawer by counting cash at beginning and end of shift.Maintain checkout operations by following policies and reporting needed changes.Maintain a safe and clean working environment by complying with procedures and regulations.Contribute to team effort by accomplishing related results as needed.Required Qualifications Friendly and positive attitude.Excellent customer service and communication skills.Ability to make change accurately; basic math skills.Attention to detail.High school diploma or equivalent desired.0-1 years of retail experience preferred.Ability to adjust schedule, tasks, and priorities to meet business needs.Working Conditions Full-time position, 40 hours per week.Standard 8-hour shifts with scheduled lunch break.Saturday availability is required.Compensation & Benefits Competitive hourly wage.Employee discount.Health insurance. Job Type: Full-time Benefits: 401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance Work Location: In person Please visit our careers page to see more job opportunities.