Information Technology Help Desk Support

Company Description Zumu Software, headquartered in Atlantic Highlands, New Jersey, is a dynamic company with a focus on delivering innovative technology solutions. As a trusted provider, Zumu Software is dedicated to enhancing operational efficiency and meeting the unique technology needs of its clients. The company fosters a collaborative and growth-oriented environment, making it a rewarding workplace for IT professionals. With a strong commitment to excellence, Zumu Software continues to expand its impact and drive success for its partners. Role Description This is a full-time, on-site role for an Information Technology Help Desk Support Specialist, based in Marlboro, NJ. The role involves providing technical support to end-users, diagnosing and resolving hardware and software issues, managing network connectivity and security, and maintaining IT systems. The ideal candidate will also handle troubleshooting requests, assist in user onboarding and training, and offer excellent customer service to ensure a seamless user experience. Qualifications Proficiency in Network Administration and Network SecurityStrong skills in Information Technology and troubleshooting technical issuesExceptional Customer Service skills with the ability to communicate effectively with users of varying technical expertiseDemonstrated problem-solving abilities and attention to detailFamiliarity with IT support tools and softwareExperience with hardware setup, installation, and maintenance is a plusCertification in relevant IT fields (e.g., CompTIA A+, Network+, or similar) is highly desirableAbility to work on-site and manage priorities in a fast-paced environment