Service BDC Representative | Hourly - Tonkin Honda

Your Voice is the Key to Our Success.Do you have a way with words and a knack for making people smile through the phone? At Ron Tonkin Honda, we’re looking for more than just a representative—we’re looking for the future face (and voice) of our service department. If you thrive in a fast-paced environment and want to turn your communication skills into a high-octane career with one of Portland’s most legendary automotive groups, we have a seat waiting for you.Why Work for the Tonkin Family of Dealerships?Joining Ron Tonkin Honda means becoming part of a Northwest legacy that has set the standard for over 60 years. We don’t just hire employees; we invest in people.A Proven Path Forward: We love to promote from within. The BDC is the perfect "launchpad" to move into Service Advising, Sales, or Management The Power of the Group: As part of a massive regional network, you get the stability and top-tier benefits of a large corporation with the warm, supportive feel of a local family business A Culture of Respect: We know that a high-volume call center can be demanding. That’s why we prioritize a positive shop culture, professional mentorship, and a team that has your back Community Roots: Work for a brand that is deeply invested in giving back to the Portland community we all call home BDC Service Representative Job ResponsibilitiesBe the First Impression: Answer inbound calls with energy and professionalism Master the Schedule: Help our guests book the essential services their vehicles need to stay safe on the road Maintain the Connection: Perform outbound follow-ups and confirm appointments to ensure our shop runs like a well-oiled machine Solve Problems: Act as the bridge between our guests and our expert technicians Work Schedule: Mon-Fri or Tue-SatBDC Service Representative Benefits And CompensationOn top of competitive pay, we are proud to offer…Employer-subsidized Medical and Dental insurance, with comprehensive coverage optionsCompany-Paid Life Insurance, Employee Assistance Plan, and text-based TelehealthA variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family401(k) with Company MatchGenerous Paid Time Off that begins accruing from Day 1Exclusive employee pricing for you and your family on parts, service, and vehiclesQualificationsBDC Service Representative QualificationsExperience: 1 year of prior customer service (Retail, Hospitality, or Call Center experience transfers perfectly!) Communication: Exceptional phone etiquette and a reliable, professional "phone voice." Education: HS Diploma or equivalent Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.Stop looking for a "job" and start building your legacy. If you have the drive, the reliability, and the personality to lead our guest experience, we want to meet you. Don't let your talent go unnoticed in a typical call center—bring it to a place where it counts.Claim your spot on the Ron Tonkin Honda team and drive your career forward—Apply Today!RTH