Family Services Coordinator

Salary: $62,408.52 - $96,779.48 AnnuallyLocation : FL, FLJob Type: Full TimeJob Number: NB204-09Department: Parks and RecreationDivision: CEMETERY SYSTEM ADMINISTRATIONOpening Date: 05/11/2026Closing Date: 6/8/2026 5:00 PM EasternPOSITION SUMMARYThis is responsible professional work of more than average difficulty assisting families in the preparation of cemetery arrangements through the selection and purchase of cemetery property, merchandise, services and arrangements. An employee in this class is responsible for performing a wide variety of duties relative to planning and coordinating contract administration of internment/burial activities; The Family Service Coordinator serves as a direct contact for client families during and after and the internment/burial services. The employee exercises considerable initiative and independent judgment in the performance of duties. Work is reviewed through observation, conferences with the employee, and by evaluation of feedback of performance and work product.This is a classified position covered by the Personnel Rules.This is a Management Category IV position which includes five (5) additional Management Vacation Days and a Vehicle Allowance of $120/month.ESSENTIAL JOB FUNCTIONSEssential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.Completes documents required in connection with pre-internment procedures; and providing information to families regarding cemetery policies, procedures, Florida Statutes, available product lines and services, location and costsMeets with client families at the time of need or on a pre-arranged basis to ensure that they are presented with all options pertaining to internment, cemetery property and related merchandise, arrangements and servicesProvides "on-call" and weekend duty as scheduled and required. Assist families and walk-in customers in the design and sale of memorials, monuments, private estates and benchesProvides cemetery tours and guides families that visit the cemetery to lot locationsComplete required documents, ensures proper internment verification process, and conducts blind checks in compliance with all relevant state and industry regulations and in accordance with the City's policies and proceduresAdheres to pricing structures, completes all paperwork accurately and timely, and submits payments to the business office within required deadlines.Maintains positive and proactive communication with all external customers, team members, City Departments and Federal and State agencies to ensure a smooth service process for the familySchedules and conducts aftercare appointments to ensure client family satisfaction.Complies with all procedures when dealing with families including handling complaints, completing post-internment service activities and performing other duties necessary to ensure quality service levels. Plans, markets, and directs business opportunities with industry representatives to encourage businesses at the cemeteries, and the retention and/or expansion of business. Participates in the development of policies and procedures relating to applicable City and State requirements. Protects confidentiality of client family information, including names and addresses of client families and other related information in compliance with The Freedom of Information and Protection of Privacy Act (FIPPA)Attends services and visitations for client families to foster relationships, ensures excellent service and develops potential referrals.Makes presentations at the business location, client family homes and at public community events highlighting property, merchandise, services on an at-need basis and the benefits of pre-arranging propertyGenerates reports pertaining to internment activities, burial trends and space availability of each cemetery locationConducts research and stays abreast of industry trends. Performs related work as requiredJOB REQUIREMENTS, PREFERENCES & WORK ENVIRONMENTMINIMUM REQUIREMENTS:Bachelor's Degree in Business or Public Administration, or related field.At least three (3) years of professional experience in cemetery or funeral home operations, contract administration, sales management or related field. Additional qualifying experience may substitute on a year-for-year basis for the required education.If claiming Veterans' Preference, you must attach a copy of the DD214 Member 4 form (or other supporting claim documents) to your on-line application.As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:The position is generally sedentary. Employees sit most of the time but may walk or stand for brief periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsHOW TO APPLY & SUPPLEMENTAL INFORMATIONApplicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; written test; interview; employment record, background check; medical examination; and drug screen. The expected duration of the selection process varies by position.The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation. Veterans' preference per Florida law. For technical support with your application, contact from 9 am to 9 pm EST, Monday to Friday, at (855) 524-5627 or The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance.Click for an overview of employment information including our benefits package. Click for additional management benefits.Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan! Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale! Click for more information or to see if you qualify.In addition to the competitive benefits package and salary, the City of Fort Lauderdale participates in the Florida Retirement System (FRS) which offers an investment option and a pension option and requires a 3% contribution from employees. All new City of Fort Lauderdale employees are automatically enrolled in FRS. Click to view additional information on the Florida Retirement System.01 What is the highest level of education you have completed in Business or Public Administration, or related field. Associates DegreeBachelors DegreeMasters Degree or higherNone of the Above02 How many years of professional experience do you have in cemetery or funeral home operations, contract administration, sales management or related field? 1 -2 years3 - 4 years5 or more yearsNo Experience03 What experience, if any, do you have working in a cemetery, funeral home, or related service industry? If applicable, experience must be present in your application 04 Describe a time when you had to manage multiple tasks or projects with tight deadlines. How did you prioritize your work? What was the outcome? 05 How would you approach working with grieving families in a compassionate and professional manner? 06 What strategies do you use to maintain your emotional resilience working in a stressful environment? 07 Describe your experience handling conflicts or disagreements with clients or coworkers. What was the outcome? 08 What steps have you taken or would you take to familiarize yourself with the responsibilities of this position? 09 What tools, software, or systems have you used for scheduling, record-keeping, or client management? 10 Please indicate your skill level with Microsoft Excel. Beginner ( basic functions)Intermediate (includes using formulas, making charts and graphs, etc.)Advanced (includes using VLOOKUP, pivot tables, etc.)No Experience11 Please indicate your skill level with Microsoft Word. Beginner (basic functions)Intermediate (formating sections, inserting page and section breaks, page numbers, etc.)Advanced (includes mail merges, tables, etc.)No Experience12 Why are you interested in a career as a Family Service Coordinator, and what qualities or skills do you have that would make you a good fit for this role? Required Question