Senior Information Technology Business Analyst

Software Development Engineer in Test (System Integration and Validation Team)12 Month Contract-to-HireLocation: Onsite (Client located in San Diego, CA)***Must be able to work on W-2 Basis******Must be local to the San Diego, CA area******Not open to C2C***Job DescriptionYou will collaborate with CX Teams on product that is the engine behind Service Recovery campaigns that touch 11 million customers annually. This contractor role is critical to stabilizing operational coverage, restoring SLA performance, and building AI-driven automation into the team's core workflows. You'll work across list management, dialer optimization, compliance execution, and campaign analytics - with a strong mandate to reduce manual lift through intelligent tooling and automation.This is a high-impact, hands-on role for someone who thrives in a fast-moving environment, can work independently, and is passionate about using data and AI to scale operational efficiency.Support and execute automated list management across multiple Service Recovery and Regulatory programsManage and optimize dialer performance, including throughput tuning and audience targeting for outbound call campaignsBuild and maintain dashboards that support campaign visibility, performance tracking, and operational health monitoringDevelop and manage data pipelines that power campaign executionEnsure compliance with National DNC requirements and Sanctions Screening processesFulfill ad hoc campaign and data requests within 1-2 day SLA targetsImplement AI-driven automation across list generation, campaign orchestration, dialer optimization, and ad hoc request fulfillmentSupport forecasting effortsCollaborate cross-functionally with CX, data science, marketing, product, vendors, and engineering teamsRequired Skills and ExperienceProficient in SQL and PythonHands-on experience with Databricks, data pipelines, and ETL processesStrong data visualization skills; experience with Tableau and/or QliksenseDemonstrated ability to work independently and manage multiple priorities under tight timelinesStrong cross-functional communication skills; comfortable working with marketers, vendors, product managers, and CX teamsDetail-oriented with a tactical execution mindsetExperience and strong interest in applying AI to automate data operations workflowsFamiliarity with auto dialers and outbound call platformsExperience working with data APIsPreferred QualificationsExperience with A/B testing and statistical analysisFamiliarity with multi-touch outreach channels (email, outbound calls, SMS)Experience with outreach automation platforms or dialer systemsBackground in retention, churn intervention, or customer lifecycle marketingEducationBachelor's degree in a quantitative or technical field preferred, or equivalent practical experienceEducationBachelor’s or Master’s degree in Computer Science or Engineering.You will receive the following benefits:Medical Insurance & Health Savings Account (HSA)401(k)Paid Sick Time LeavePre-tax Commuter BenefitMotion Recruitment provides IT Staffing Solutions (Contract, Contract-to-Hire, and Direct Hire) in major North American markets. Our unique expertise in today’s highest-demand tech skill sets, paired with our deep networks and knowledge of our local technology markets, results in an exemplary track record with candidates and clients.