Sales Quality & AI Systems Specialist

At Cydcor, we're committed to delivering top-quality experiences for our clients and customers. As a Sales Quality & AI Systems Specialist, you'll play a critical role in measuring and improving sales quality across field sales offices. This position is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to make a direct impact on both customer satisfaction and field sales performance. We're also evolving how we work, so if you have a curious, tech-forward mindset and a drive to find smarter ways of doing things, you'll fit right in.What You'll DoHandle customer escalations by documenting, researching, and resolving issues within service-level agreementsEngage with escalated customers, de-escalating tense situations, and driving positive resolutionsAnalyze reporting to identify emerging sales quality issues and recommend proactive solutionsEnsure best practices and procedures are identified, documented, and shared with sales officesReview existing policies and procedures, recommending continuous improvement opportunities including ways to automate or streamline manual work using AI or other toolsPartner with internal teams to develop and support field sales teams on quality standards and proceduresTrack and improve customer escalation resolution rates on assigned campaignsContribute to the successful implementation of process improvements and proactive quality measuresBuild positive relationships with internal teams, clients, and the fieldTest new tools and approaches, iterate quickly, and share what's working with the teamThe core focus of this role is Sales Quality operations (approximately 75%), with 25% dedicated to AI systems support and process improvementLocation: Hybrid | Agoura Hills, CA (Fridays optional remote)RequirementsWhat You Bring1-2 years of experience in customer service, sales, or a fast-paced environmentStrong organizational skills with the ability to prioritize multiple tasks and meet tight deadlinesA self-starter mindset with initiative and comfort working independently or in teams; someone who creates solutions, not just executes tasksStrong customer focus, empathy, and the ability to think quickly under pressureExcellent verbal and written communication skills, including the ability to translate technical or AI-driven ideas into practical solutions for a non-technical teamAbility to lead and influence others without direct authorityDemonstrates integrity, professionalism, and confidentialityA natural eye for inefficiency and the drive to fix it, whether through process improvements, automation, or creative problem-solvingComfort with experimenting, learning quickly, and iterating without waiting for perfect directionExtras That HelpExperience producing measurable performance outcomes (time saved, errors reduced, output increased)Proficiency with Microsoft Office (Word, Excel, Outlook)Experience with SalesforceFamiliarity with Excel reportingHands-on experience with AI tools like ChatGPT, automation platforms, or data analysis to improve workflowsBenefitsWhy You'll Love Working HereBase pay starting at $24/hour + bonus opportunityMedical, Dental, and Vision insurance401(k) with company matchHybrid perk: Fridays optional remoteCollaborative environment with opportunities to learn across teamsAbout CydcorCydcor is a leader in outsourced sales, partnering with Fortune 500 and emerging companies to drive customer acquisition and growth. Recognized for our sales expertise and client results, Cydcor has become one of the most trusted names in the industry.Cydcor will consider qualified candidates with criminal histories in a manner consistent with the law. This job description includes a summary of essential job functions and does not restrict management's right to assign other duties and responsibilities as required. Please contact Cydcor's People Services Department for a detailed listing of essential functions, as required.