Director, OMS & Call Center Systems

A retail and eCommerce company is seeking a Director of Order Management and Call Center Applications to drive strategic leadership and innovative solutions within their eCommerce systems strategy. This role requires extensive experience in IBM Sterling OMS and call center technologies. The ideal candidate will lead a technical team, manage vendor relationships, and ensure alignment of technology solutions with operational goals. Strong communication and project management skills are essential for success in this position. J-18808-Ljbffr