Network Technician- Dispatch

Job Title: Freelance Network Support Engineer – Wireless Access Point (AP) Troubleshooting & Restoration (Onsite / Smart Hands) We are seeking a highly skilled Freelance Network Support Engineer / Field Service Technician to provide onsite technical support for the troubleshooting, diagnosis, repair, and restoration of enterprise Wireless Access Points (APs). The engineer will act as the onsite Smart Hands resource, working closely with a remote Network Operations Center (NOC) or engineering team to identify connectivity issues, restore wireless services, and validate network functionality. This is a project-based onsite assignment requiring strong networking fundamentals, excellent troubleshooting skills, and hands-on experience with enterprise wireless infrastructure. Key Responsibilities Wireless Access Point Troubleshooting Diagnose and resolve Wireless Access Point (AP) connectivity and performance issues. Identify hardware, software, configuration, or environmental problems affecting wireless services. Verify AP operational status, LED indicators, boot sequence, and system health. Perform physical inspection of installed APs for damage, loose connections, or incorrect installation. Verify switch port status and ensure proper network connectivity. Check Power over Ethernet (PoE) availability and troubleshoot power-related issues. Inspect Ethernet cabling, patch panels, wall outlets, and structured cabling. Confirm VLAN assignments and switch port configurations under remote guidance. Test LAN connectivity between the Access Point and network infrastructure. Onsite Smart Hands Support Coordinate with remote Network Engineers throughout the troubleshooting process. Connect console cables or management interfaces when required. Execute configuration commands under remote supervision. Capture console output, logs, screenshots, and diagnostic information for the remote engineering team. Assist with firmware upgrades or AP replacement if instructed. Wireless Testing & Validation Perform wireless connectivity testing using laptops or mobile devices. Validate SSID broadcasting and wireless authentication. Verify DHCP address assignment and internet/network access. Confirm roaming functionality where applicable. Test signal strength and overall wireless performance after restoration. Replace faulty Access Points when necessary. Mount and secure replacement equipment. Connect and label network and power cables according to site standards. Verify successful device adoption into the wireless controller or cloud management platform. Documentation & Reporting Record all troubleshooting steps and corrective actions performed onsite. Document findings, root cause, and final resolution. Capture site photographs before and after work (if required). Submit a detailed completion report including Arrival and departure times Work performed Equipment replaced (if applicable) Test results Outstanding issues Site photos Communication & Coordination Maintain continuous communication with the remote support team. Provide regular progress updates throughout the service visit. Escalate unresolved issues promptly. Ensure all work complies with customer procedures and safety standards. Required Technical Skills Strong understanding of enterprise wireless networking. Experience troubleshooting Wireless Access Points. Knowledge of TCP/IP DHCP DNS VLANs LAN/WAN networking Power over Ethernet (PoE) Ethernet switching Familiarity with switch port configuration and connectivity verification. Experience using USB-to-Serial adapters Network cable testers Multimeters (preferred) Basic network diagnostic tools Ability to interpret network diagrams and topology documentation. Experience with structured cabling and patch panel troubleshooting. Experience with one or more of the following enterprise networking platforms Cisco Catalyst Access Points Aruba Networks HPE Aruba Ruckus Wireless Extreme Networks Fortinet Wireless Preferred Qualifications Bachelor's Degree or Diploma in Computer Science, Information Technology, Electronics, Telecommunications, or a related field. Relevant networking certifications are highly preferred, such as: CompTIA Network+ Aruba Certified Mobility Associate (ACMA) Fortinet NSE Professional Experience Minimum 2–5 years of hands-on experience in network support or field engineering. Experience providing onsite Smart Hands or Remote Hands support. Proven experience troubleshooting enterprise wireless environments. Experience working in data centers, corporate offices, campuses, retail, healthcare, or industrial environments is preferred. Soft Skills Excellent analytical and troubleshooting abilities. Strong verbal and written communication skills. Ability to work independently with minimal supervision. Professional customer-facing attitude. Strong attention to detail. Ability to work under pressure and meet service-level agreements (SLAs). Good documentation and reporting skills. Tools & Equipment (Preferred) Candidates should ideally have access to Laptop with Ethernet port or adapter USB-to-Serial adapter Ethernet cable Network cable tester Basic hand tools (screwdrivers, pliers, etc.) Mobile phone with camera for documentation Safety equipment as required by the site Onsite freelance assignment Customer office, campus, warehouse, retail, or industrial locations Coordination with remote Network Operations Center (NOC) or Engineering teams Work may be scheduled during business hours, after-hours, weekends, or maintenance windows depending on project requirements Upon completion of the assignment, the engineer will provide: Restored Wireless Access Point connectivity (where feasible) Verified wireless network functionality Completed troubleshooting checklist Connectivity test results Site photographs (if requested) Detailed service completion report Documentation of root cause, corrective actions, and any recommendations for further remediation This role is ideal for experienced field engineers who excel at onsite troubleshooting, enterprise wireless networking, and Smart Hands support while collaborating effectively with remote technical teams. 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