Merchant Services Operations Onboarding Leader

About This RoleWells Fargo is seeking a strong, experienced leader to oversee its Merchant Services Onboarding function. This leader will manage the Onboarding team and is responsible for leading all aspects of the client onboarding and setup lifecycle. Additionally, this position will act as the primary liaison with all stakeholders within Merchant Services related to the operations surrounding merchant onboarding, add location and setup related activities. This role will engage and influence strategy and leverage analytic and execution skills to drive key initiatives to deliver on program objectives and solve business problems. Given the breadth of this role, the responsibilities will be diverse and varying, depending on work required to be actioned. Learn more about the career areas and business divisions at wellsfargojobs.com.In This Role, You WillManage and develop a team while ensuring successful planning, integration, impasse resolution, and measurement of operations with moderate to high complexity and visibilityEngage functional leaders to obtain resources, influence outcomes, address conflict, and ensure alignment with Wells Fargo's policies and business line objectivesIdentify potential risks when implementing change along with developing mitigation strategies and plansRecommend opportunities for Business Execution process improvementDetermine appropriate strategies and actions of multiple business groups to meet moderate to high complex deliverablesInterpret procedures and processes, and provide leadership to strategize and execute a variety of programs, services, and initiatives that are significant in scope, complexity, and riskCollaborate with and influence functional business partners, leaders, and executive management to provide support and drive strategic initiatives for the businessManage allocation of people and financial resources for business executionDevelop and guide a culture of talent development to meet business objectives and strategyIdentify and recommend opportunities for process improvement and risk control development within the Operations functional areaDrive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriateDevelop objectives and key results (OKR's) and use metrics, Key performance indicators (KPI's), to track the effectiveness of initiatives and develop an ongoing feedback loop to ensure continuous improvementsIdentify potential risks when implementing change along with developing mitigation strategies and plansProvide expertise for technical, operational and compliance functions related to client onboarding and setupDevelop and deliver top quality, highly impactful and informative verbal and written presentations to executive leadershipDeliver a high standard of quality in the daily execution of client onboarding and setup responsibilities and ensure adherence to policies and procedures.Embrace continuous changes and challenges; handle various initiatives and ad-hoc projects as assigned by management.Required Qualifications:6+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education3+ years Management experienceDesired Qualifications:Leadership experience of an operational support team driving strategic business initiatives in Financial ServicesFinancial Services or Fintech industry experience, preferably within Merchant Services and/or Payment ProcessingLeadership experience and ability to effectively manage and engage teams, drive results, navigate conflict, provide feedback/direction, and manage and build relationships with leaders and team membersProven ability to leverage data and analytics tools and resources to build reporting, make business decisions and solve problemsStrategic planning experience in translating leadership vision into executable strategies and initiatives enterprise-wideExperience developing partnerships and collaborating with multiple stakeholders, businesses and functional areas and across all levels of the organization Experience driving and leading organizational change in a dynamic environmentDemonstrated ability to enhance and implement new processes by proactively identifying roadblocks and developing recommendations for unforeseen issuesProven ability to effectively influence, partner, and negotiate at all internal organizational levels to gain commitment to accomplish business goalsStrong operational process knowledge, including the ability to identify and evaluate trends, isolate root cause, and provide swift/thorough analysis and recommendationsStrong risk management leadership skills, including exposure to RCSA (Risk and Control Self Assessment)Client relationship management experienceAbility to work independently with strong organizational, multi-tasking, and prioritizing skills needed to operate in a fast paced, matrix organization environmentHighly refined communicator, with experience presenting information in a manner that persuades, educates, and enhances understanding at all levelsProficient in MS Office suite - Power Point, Word, ExcelJob Expectations:Ability to travel up to 20% of the timeWillingness to work on-site at stated location on the job openingThis position offers a hybrid work scheduleJob posting may come down early due to volume of applicants.Locations:1525 W W T Harris Blvd, Charlotte, NC 28262 800 S Jordan Creek Pkwy West Des Moines, IA 502662800 S Price Rd, Chandler, AZ 85286 250 E John Carpenter Fwy, Irving, TX 75062Required locations listed above. Relocation assistance may be available for this position.Posting End Date31 Jul 2024Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Applicants With DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.Reference NumberR-385574-2