Host/Hostess

The Host/Hostess is an important part of the initial contact with the guests and must provide a warm welcome and provide excellent customer service to set the tone of the guest experience. The Lead Host/Hostess will be responsible for administrative tasks as well as greet, seat, page guests, and answer the phone in a professional manner. They will assume the role of tour guide & communicator. *What you’ll do:* · Oversee the Host/Hostess team to ensure excellent guest experience - Review daily reservations and communicate with reservations team at corporate office · Always provide a warm welcome and thank guests when they leave. · Answer questions accurately and politely via in person, electronic communication or over the phone. · Maintain a clean and organized waiting area. · Assist guests in making, editing, or moving reservations and always confirm reservations. · Direct guests to sitting area & restrooms. · Follow restaurant’s sequence of seating and service. · Assist servers, bussers and managers as requested. · Perform opening, closing & side duties; including but not limited to cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc. · Engage the guest to ensure complete satisfaction of every guest and communicate issues immediately to management. · Supervise table chart, sitting pre-assignment, and meet & greet of our guests. · Supervise the Customer Relationship Management of the restaurant, including but not limited to reservation call-back and confirm, follow up “thank you” email execution and management, data collection execution and management, etc. · Create memorable experiences by observing opportunities and anticipating guests needs. · Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. · Perform any additional duties requested by a manager. *What we’re looking for:* · Must remain calm in a hectic, fast-paced atmosphere. · Demonstrate a high level of organization, attention-to-detail, and a sense-of-urgency. · Display a positive and outwardly friendly attitude toward guests and co-workers. · Must be able to work all shifts assigned including working nights, weekends & holidays. · Follow all company policies and procedures including proper timekeeping and emergency and safety procedures. *Qualifications:* · High school or equivalent education required. · Minimum (3) years of experience in fine dining establishment · Ability to obtain and/or maintain any government required licenses, certificates or permits must be “SERV Safe Certified” by the State of Florida. *Other Requirements:* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to work in outdoor elements such as precipitation and wind with minimal ventilation and small/enclosed space. * Must be able to exert well-paced ability in limited space and to reach other locations of the hotel/restaurant on a timely basis. * Must be able to bend, stoop, squat and stretch to fulfill required tasks. * Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. * Talking and hearing occur continuously in the process of communicating with guests, supervisors, and co-workers. * Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception. * Requires manual and finger dexterity to use and operate all necessary equipment. * Requires manual and finger dexterity to use and operate all necessary equipment. The above job description is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Furthermore, INK 477 LLC., employs all individuals at will and as such there is not any guarantee or contract for any term and or condition of employment. Job Type: Full-time Pay: From $18.00 per hour Benefits: * Employee discount * Flexible schedule Physical Setting: * Upscale casual restaurant Shift: * Day shift * Night shift Ability to commute/relocate: * Miami, FL 33137: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person