Collections Supervisor
Experience Required4 Years of Collections ExperienceMinimum Education RequiredHigh School DiplomaLicense(s) RequiredNoneTraining Required/ProvidedPaid TrainingExpected Start Date06/08/2026Compensation$55,000.00 - $65,000.00 / YearlyHours Per Week40Number Of Positions1ShiftUnspecifiedJob DescriptionCollections SupervisorNewark, NJ | Full-Time | In-PersonSalary:$55,000 – $65,000 per year + Performance BonusBenefits:• 401(k) & 401(k) Matching• Health Insurance• Dental Insurance• Vision Insurance• Life Insurance• Paid Time Off & Paid Sick Time• Paid Training• Opportunities for Advancement━━━━━━━━━━━━━━━━━━━━━━Collections Supervisor – Newark, NJCawley & Bergmann is seeking an experienced and motivated Collections Supervisor to join our growing Newark, NJ office.This opportunity is ideal for a strong collections leader who can motivate teams, drive performance, maintain compliance standards, and help develop a high-performing collections operation in a fast-paced call center environment.We are looking for a hands-on leader with experience coaching collectors, improving production results, and supporting team growth while maintaining professionalism and compliance.━━━━━━━━━━━━━━━━━━━━━━Key Responsibilities• Supervise and coach a team of Collections Representatives• Monitor daily collection performance, call quality, and compliance standards• Conduct side-by-side coaching, call reviews, and performance evaluations• Develop and implement collection strategies to improve recovery performance• Review aging reports, production metrics, and account performance• Handle escalated consumer concerns professionally• Ensure FDCPA and company compliance standards are maintained• Assist with training, onboarding, and employee development• Partner with management to improve operational efficiency and team results━━━━━━━━━━━━━━━━━━━━━━Qualifications• Minimum 4 years of collections experience required• Minimum 1–2 years of collections supervisory or management experience required• Strong understanding of consumer collections and FDCPA compliance• Experience leading production-driven teams in a call center environment• Strong leadership, communication, and coaching skills• Proficient with Microsoft Office and collections software systems• Ability to analyze reports and make performance-based decisions• High school diploma required; college degree preferred━━━━━━━━━━━━━━━━━━━━━━Why Join Cawley & Bergmann?Competitive salary plus bonus opportunitiesGrowing company with advancement potentialProfessional, energetic, and team-focused work environmentOpportunity to lead and develop a successful collections teamStable full-time opportunity in Newark, NJ━━━━━━━━━━━━━━━━━━━━━━Apply TodayPlease submit your resume to:orivera@nrarecovery.comPlace of WorkOn-siteRequisition ID2Job TypeFull TimeApplication Emailorivera@nrarecovery.com