Customer Account Manager

Shift: 8am-5pmPay Range: up to $75kJob DescriptionJob SummaryThe Customer Account Manager serves as a trusted advisor to assigned clients, supporting their success through strong relationship management and operational execution. This role acts as the primary liaison between key customers and internal teams, ensuring overall satisfaction, on-time delivery, and high-quality service.Key ResponsibilitiesBuild and maintain strong relationships with key client accounts, serving as their primary point of contactAddress and resolve client concerns, complaints, and service issues in a timely mannerIdentify opportunities to grow and expand existing customer accountsCoordinate with internal teams including Production, QA, Scheduling, and Finance to meet client needsCommunicate effectively with all stakeholders to ensure alignment and executionMaintain a strong understanding of company products, services, and industry trendsTrack and manage key performance indicators (KPIs) that impact client successCreate and maintain accurate reporting, forecasts, and account updatesEnsure product quality, on-time delivery, accurate costing, and invoicingSupport client retention efforts and minimize churnParticipate in and/or lead regular client meetings (weekly, monthly, quarterly)Stay responsive to evolving customer goals and business needsUtilize market data and internal resources to proactively support client growthCore CompetenciesCommunication: Strong verbal and written communication skills with the ability to interact professionally with clients and internal teamsCustomer Focus: Ability to build trust, act as a business partner, and deliver an exceptional customer experienceTeamwork & Collaboration: Works cross-functionally to support team and organizational successChange Management: Comfortable adapting to change and identifying opportunities for improvementInitiative: Self-starter who takes ownership of tasks and drives results independentlyAdaptability & Multitasking: Strong organizational skills with the ability to manage multiple accounts and prioritiesProblem Solving: Solution-oriented mindset with a focus on root cause analysis and continuous improvementQualifications3-5+ years of experience in Customer Service and/or Sales, preferably within a manufacturing environmentStrong understanding of customer relationship management and account supportAbility to manage multiple priorities and meet strict deadlinesProficiency in Microsoft Office (Excel, Word, Outlook)Strong attention to detail and organizational skillsAbility to create professional reports, correspondence, and documentationStrong interpersonal and communication skills in a corporate environment$60,000 - $75,000 a year