Program Manager – Behavioral Residential Services

Location: On-site at assigned residential site, Twin Cities metro (7-county area)Salary: $75,000–$85,000 annuallyReports To: Program AdministratorSchedule: Full-time exempt | Monday–Friday daytime business hours, with on-call rotationBrightPath is hiring a Program Manager to lead operational and clinical execution at one of our high-acuity Community Residential Services (CRS) or Community Residential Foster Services (CRFS) sites — including sites supporting individuals on approved DHS rate exceptions.This is not a standard 245D Program Manager role. The people we serve at these sites have complex behavioral profiles, documented behavior support plans, and require structured interventions and consistent clinical oversight. We've designed this role — and the compensation that comes with it — to reflect that reality.If you're an experienced 245D leader who's been looking for a site where you can do the work well — with real clinical infrastructure behind you and a leadership team that solves problems together rather than handing them down — this is that role.What Makes This Role DifferentWe've intentionally built the support structure around this position so you can focus on what you do best: leading your team, implementing behavior support plans with fidelity, and supporting the people we serve. You will not be carrying this alone.Clinical Director authors behavior support plans and Functional Behavior Assessments, signs off on clinical content, and provides case consultation (and clinical supervision toward licensure where applicable)Program Administrator is your direct supervisor — weekly 1:1s, scorecard review, primary escalation pathway, and operational coachingDirector of Training and Compliance supports audit preparation, corrective action coordination, and training resource developmentHR Director and centralized recruiting handle candidate sourcing, onboarding administration, and employee relations supportCentralized scheduling support maintains the staffing system and coordinates after-hours coverageBrightPath leadership team — you'll participate in our weekly leadership meeting, where issues are surfaced, discussed, and solved as a groupYou will function as the 245D Designated Coordinator for your site. Clinical decision-making — including behavior support plan authorship and FBA signoff — sits with the Clinical Director. Your role is implementation, operationalization, and site-level leadership.What You'll DoSite-Level Operational LeadershipLead day-to-day operations of your assigned site — staffing, scheduling, person-served supports, household operationsMaintain the site-level staffing schedule; approve overtime in coordination with the Program Administrator and centralized scheduling supportConduct daily site walk-throughs; respond to person-served and staff issues in real timeMaintain on-call availability for after-hours incidents and emergenciesBehavior Support Plan ImplementationImplement behavior support plans authored by the Clinical Director with full fidelityTrack interfering behaviors and intervention outcomes; provide data and recommendations to the Clinical Director for plan updatesTrain Direct Support Professionals and Behavior Technicians on plan implementationIdentify training gaps and emerging assessed needs (for example, when supporting a person with a diagnosis or presentation the team is less proficient in supporting); raise these to the Clinical Director and Director of Training and Compliance for resource developmentDocument staff competency assessments per 245D.09245D Designated Coordinator DutiesServe as the 245D Designated Coordinator for the assigned siteOversee implementation of person-centered support plans and outcomesEnsure direct observation of service delivery sufficient to assess staff competencyEvaluate the effectiveness of service delivery, methodologies, and progress on outcomes for each person servedRate Exception CoordinationMaintain documentation supporting rate exception applications and renewals (Clinical Director leads clinical content)Coordinate with the Clinical Director and Program Administrator on submissionsTrack rate exception outcomes and length of stay for each person servedMaintain communication with county case managers and lead agencies regarding persons served on rate exceptionsCompliance & DocumentationEnsure all site-level documentation meets DHS 245D and Positive Support Rule standardsLead site-level preparation for DHS and county licensing reviews and internal audits, supported by the Compliance functionReview incident reports and related documentation (EUMR forms, BIRF, CPS/MAARC reports, Ombudsman) within 24 hours; escalate per BrightPath protocolMaintain records for each person served per 245D documentation requirementsTeam Leadership & DevelopmentRecruit, onboard, and develop Direct Support Professionals and Behavior Technicians, supported by HR and centralized recruitingConduct regular 1:1s and Quarterly Conversations with direct reports per BrightPath leadership rhythmBuild site-level retention and development pathwaysCross-Functional CoordinationParticipate in residential leadership team meetings (weekly EOS Level 10 / IDS rhythm)Collaborate with the Crisis Program Manager on transitions of persons served moving from crisis stabilization to long-term residential, including child-to-adult service transitionsMaintain communication with families, guardians, case managers, and external providersWhat Success Looks LikeSite-level documentation compliance ≥ 95%Behavior support plan implementation fidelity tracked and documentedSite-level labor ratio at or below enterprise targetIncident response and escalation within 24 hoursDirect report retention at or below industry benchmarkRequired QualificationsYou must meet one of the 245D Designated Coordinator qualification pathways under MN Stat.245D.081 Subd. 2:Bachelor's degree in a human services field + 1 year of direct care experience with persons with disabilities or persons age 65+, ORAssociate's degree in a human services field + 2 years of direct care experience, ORDiploma in a human services field from an accredited postsecondary institution + 3 years of direct care experience, ORA minimum of 50 hours of education and training related to human services and disabilities, plus relevant direct care experience, OR4 years of direct care experience working with persons with disabilities or persons age 65+ under the supervision of a staff person who meets the qualifications aboveStrong candidates without a four-year degree are encouraged to apply if they meet one of the statutory pathways and can demonstrate documented experience implementing behavior support plans, supervising staff in a residential setting, and managing 245D documentation.Preferred QualificationsBachelor's or Master's in Social Work, Psychology, Behavioral Science, Special Education, or related fieldProgress toward BCBA, BCaBA, LSW, or LICSW credentialing5+ years of progressive supervisory experience in 245D-licensed servicesDirect experience with rate exception applications, MCCP, county lead agencies, and DD/CADI case management coordinationExperience supporting persons served with diverse diagnoses and behavioral profiles, including specialized presentations (for example, Angelman syndrome, autism spectrum, dual diagnosis)Strongly Preferred SkillsWorking knowledge of MN DHS 245D regulations, the Positive Support Rule, and behavior support plan documentation standardsDemonstrated ability to implement and adjust behavior support plans authored or signed off by a Clinical DirectorStrong written and oral communication; comfortable with county case managers, guardians, families, and external providersDemonstrated ability to coach Direct Support Professionals through high-acuity behavioral situationsFinancial literacy: reads site scorecards, understands utilization, and can manage labor ratio at the site levelPassion for the BrightPath mission and the values we representWorking ConditionsSite-based assignment with occasional travel between BrightPath sitesFrequent driving for appointments, team meetings, and visits to the BrightPath corporate office in New HopeOccasional evening or weekend availability for incidentsResidential and community settings; ability to lift up to 50 pounds and physically support persons served during behavioral interventions where requiredUse of standard office equipmentWhy You'll Love Working at BrightPathCompensation that reflects the work. This role is positioned at a premium to the standard 245D Program Manager market because the behavioral complexity at these sites warrants it.Real clinical infrastructure. A Clinical Director authors your behavior support plans. A Director of Training and Compliance supports your audits. You're not the last line of defense on everything.A leadership team that solves together. Our weekly EOS Level 10 / IDS rhythm means issues get surfaced, discussed, and resolved as a team — not pushed back down.Career pathway. Clinical supervision toward licensure is available where applicable, and we actively support BCBA, BCaBA, LSW, and LICSW progress.Mission that matters. You'll lead a team supporting people with some of the most complex needs in the state, and you'll see the impact of that work every day.Benefits PackageIndividual Coverage Health Reimbursement Arrangement (ICHRA) for healthcare. Some ICHRA-compatible plans allow for HSA and/or FSA contributionsDental and vision insurance through Mutual of Omaha401(k) with 3.5% company matchPaid time offEmployee Assistance ProgramOngoing professional development opportunitiesEmployee recognition programsTeam-building eventsPaid holidaysFlexible scheduling options (when possible)About BrightPathBrightPath was established to enable the freedom to pursue joy by providing quality residential services for individuals with disabilities. We emphasize the benefit of self-determination so that each person has maximum opportunities to exercise choices that guide them on the path to maximum independence — embracing, supporting, and honoring each person's individuality in a setting integrated in the community.Apply TodayIf you're ready to lead a high-acuity site with the clinical and operational support to do it right, we want to meet you. Help us light the path to a brighter future.BrightPath is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We provide a positive and supportive work environment that encourages professional growth and development. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Join us and be part of a team that makes a meaningful difference in the lives of individuals with disabilities.Powered by JazzHR