Senior Services Specialist

Senior Services Specialist is responsible for providing direct delivery of one or more of Catholic Charities Senior Programs which includes Volunteer Services, Senior Companion, and/or RSVP in a designated service area within Central Washington. The position is responsible for client intake assessments, identifying client needs for service, inputting client information in the database, connecting trained volunteers with clients, and other deliverables to meet contract and grant requirements.ResponsibilitiesDeliver quality direct services within one or more Senior Service ProgramComplete client intakes and conduct in-home client assessments as appropriate to ensure client meets priority population for services within the designated programRespond to service requests from clients, relatives, agencies or community members in a timely manner to match volunteers with service requestsDevelop and implement group projects on-site in collaboration with the Senior Services TeamEnsure volunteers accurately complete log for hours of services and mileageMaintain confidentiality according to program and professional standardsMaintain continued quality improvement to increase service delivery and ensure client needs are metMaintain consistent community involvement with community agencies, parishes and other partnersDevelop and maintain good working relationships with local senior services programs Establish relationships with community organizations that are sources of client referralsCollaborate with Volunteer Recruitment Specialist for any local presentations at parishes, businesses, or resource fairs to increase public awareness of services availableCollaborate with Volunteer Recruitment Specialist for volunteer appreciation activities within the local designated service areaComplete documentation and data collection on all services providedMaintain accurate and appropriate records on clients, volunteers, stations, and services provided according to grant and program requirementsSubmit personal timesheet, expense requests, and reports in a timely manner. Monitor volunteer/client matches to ensure service was provided as requestedProvide Grant and Data Specialist information on volunteer hours required for billingParticipate in supervision and team meetingsParticipate in supervision with the Senior Services LeadParticipate in Senior Services team meetingsParticipate in an annual performance evaluation according to the agency guidelines and set goals for individual and team performanceQualificationsPerform other duties as assignedJob RequirementsThe following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet one or more of the requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.Physical RequirementsThis position normally requires the physical demands of standing, walking, bending, lifting or performing other work requiring medium physical exertion, talking and hearing and adequate vision on a regular basis to perform the job requirements. These physical demands are required up to 60% of the time.Non-physical RequirementsEducationBachelors’ Degree in Social Sciences or related field, preferredHigh School diploma requiredExperience1 years’ experience in volunteer management and working with senior and disabled population preferredSpecial SkillsStrong communication and data collection skillsStrong organizational and record keeping skillsAbility to work independently and as a team memberAbility to relate well with volunteers and clients from diverse backgrounds Ability to conduct on site assessments in homes and community locationsStrong computer skills, data entry, and knowledge of Microsoft SuiteLicensure, Registration, CertificationValid Washington State driver’s license and minimum required liability insurance for WA StateMust be deemed insurable as determined by Catholic Charities’ liability insurance providerEmployment Is Conditional UponBeing cleared by criminal background check and fingerprinting when requiredWage Range: $24 - $29 hourly, depending on experienceWork Schedule: Monday - Friday, 8am to 5pmBenefits13 paid holidays, 12 days of vacation, 12 days of sick leave per yearHealth insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic CharitiesRetirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employmentBasic Life Insurance paid 100% by Catholic CharitiesFlexible Spending Account eligibility following 6 months of employmentEducation Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employmentAdditional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theftEmployee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing toolsAnnual longevity awards begin at 5 years of employmentIt is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.