Dining Room Manager - Iron Hill Brewery

Job SummaryDining Room Manager Job DescriptionThe Dining Room Manager is responsible for supporting the General Manager in the overall daily operation of the restaurant. This role oversees front-of-house service execution, coaches and develops hourly staff, manages shift-level administrative duties, and ensures that Iron Hill’s standards of hospitality, food quality, and service are consistently upheld.Managers lead by example on the floor, acting as the primary point of contact for staff and guests during their shifts. This position plays a key role in building a positive team culture, maintaining operational efficiency, and delivering an exceptional guest experience every day.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.Essential ResponsibilitiesShift Leadership & Service ExecutionLead and manage all front-of-house operations during assigned shiftsConduct pre-shift line-ups to communicate priorities, specials, and service expectationsMaintain a strong and active presence on the floor throughout serviceRead the floor continuously to identify service gaps, support staff, and ensure smooth table flowManage the expediting and food running process to ensure quality, accuracy, and timely deliveryReact constructively and efficiently to unexpected challenges during serviceInspect the interior and exterior of the building throughout the shift for cleanliness and operational readinessTeam Coaching & DevelopmentCoach and manage the performance of servers, hosts, server assistants, and other front-of-house staffProvide timely, specific, and constructive feedback to hourly employeesSupport the hiring process by participating in interviews; hiring recommendations for direct reports will be afforded particular weightRecommend employee discipline or changes in employment status as needed; such recommendations will be afforded particular weightParticipate in and support hourly service training systemsSupport staff retention by fostering a positive, team-oriented work environmentGuest ExperienceMaintain consistent guest interaction throughout each shift including table visits and service check-insAddress guest concerns or service issues promptly and professionallyPromote a culture of hospitality and ensure every guest leaves with a positive impressionIdentify and respond to gaps in service performance in real timeAdministrative & Operational DutiesPrepare the restaurant for each shift including counting cash drawers, writing floor charts, assessing staffing needs, and reviewing daily specialsComplete closing procedures including administrative duties, cash drawer reconciliation, and securing the restaurantPerform employee cash outs and accurately maintain daily cash out documentationComplete all required daily checklists and operational reportsConduct safety and sanitation walkthroughs each shiftAssist with inventory, ordering, and cost and labor controlSupport schedule writing and posting as neededCoordinate repair and maintenance needs and communicate with vendors or management as appropriateUtilize restaurant POS, scheduling, reservation, and communication systems effectivelySupport execution planning up to two weeks in advanceFinancial ResponsibilitiesMonitor and support budgeted goals for direct operating costs, liquor and wine inventory, and merchandise inventoryPractice and enforce cost control measures across labor and product usageOperational SupportRoleManagers must be able to support all operational positions when necessary to ensure smooth restaurant operations. This may include assisting in roles such as:ServerServer AssistantHostBartenderExpo / Food RunnerPhysical RequirementsThe physical demands listed below are representative of those required to perform the essential functions of this position.Ability to stand and walk for extended periods of time (6+ hours per shift)Ability to move quickly and safely in a fast-paced restaurant environmentAbility to lift and carry items up to approximately 25–40 pounds, including office supplies, plates, and service equipmentOccasional lifting and moving of chairs, booster seats, highchairs, and tablesFrequent reaching, firm grasping, and fine manipulation throughout serviceAbility to push and pull brooms, mops, and cleaning equipment as neededAbility to climb stairs and step stools where applicableReasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.QualificationsPrior restaurant management or supervisory experience preferredAbility to obtain and maintain ServSafe Manager CertificationAbility to obtain and maintain required alcohol service certificationsAbility to navigate restaurant POS, scheduling, reservation, and communication systemsDemonstrated ability to implement tactical decision making and problem-solve in on-the-spot situationsSuccessful completion of all required product testing for the roleBasic math skills and accurate cash handlingAbility to lift 25 lbs over the waistStrong organizational skills and ability to maintain a clean and efficient work environmentUnderstanding of sanitation and safety proceduresAbility to work within Iron Hill time standards of serviceCommitment to avoiding waste and respecting company propertyFriendly and professional interactions with guests and team membersAbility to create a positive, hospitable, and team-oriented work environmentExcellent communication skills with the ability to interact effectively with a wide variety of peopleDetail-oriented with the ability to prioritize tasks and manage multiple responsibilities simultaneouslyCommunication & Language SkillsAbility to read, write, and communicate effectively in EnglishAbility to communicate clearly with employees, vendors, and guests both verbally and in writingAbility to respond to questions and provide direction effectively across all interactions