CS Technical Engineer

At Amplify, we're enabling online merchants to increase their revenue in-store by helping shoppers discover and purchase more products. Amplify is the first complete e-commerce upsell platform, enabling brands to upsell and cross-sell at every stage of the buyer's journey. We're hiring a Customer-Facing Technical Engineer who blends technical problem-solving, Shopify ecosystem expertise, and strong communication. What You'll Own Serve as the technical point of contact for merchants across pre- and post-installation workflows Troubleshoot issues related to theme conflicts, app integrations, Shopify APIs, performance, and data behavior Partner with Customer Success to diagnose problems, propose solutions, and guide implementation Translate technical issues into clear, actionable steps for merchants Collaborate with Product and Engineering to escalate bugs, validate fixes, and relay outcomes Participate in strategic business reviews to provide technical clarity and unlock additional value Identify upsell or expansion opportunities based on technical conversations Create and maintain technical documentation, playbooks, and repeatable workflows What You Bring 2 to 5 years in a customer-facing technical role (e.g., Solutions Engineer, Technical Support, Technical Success) Strong understanding of the Shopify ecosystem, including Liquid themes, checkout behavior, and store configuration and customization Experience working directly with e-commerce merchants or SaaS e-commerce tools A collaborative mindset and willingness to own problems end to end Nice to Have Hands-on experience with HTML, CSS, JavaScript, or Shopify theme customization Familiarity with Shopify Plus environments and high-volume merchant needs Experience with SQL and browser developer tools Exposure to CRO or revenue optimization tools Why Join Amplify Fully remote role with flexible hours Work directly with founders, product, and success teams on high-impact merchant problems Tight-knit team that values speed, clarity, and accountability Minimal red tape; if you see a solution, you can build or propose it Competitive compensation and the opportunity to shape our technical playbooks as we scale Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Software Development J-18808-Ljbffr