Consultant

A Call Center Support Agent serves as the frontline representative of a company, managing a variety of employee interactions primarily through phone calls, emails, and live chats. Their main goal is to provide exceptional customer service and resolve any time entry, HR, Payroll related issues that the employee may have.Key ResponsibilitiesRespond in a timely and professional manner to inbound calls, emails, and chat inquiries from employees and managers regarding HR policies, procedures, and systemsProvide accurate and timely information on HR-related topics such as time entry, scheduling and absences, payroll, onboarding, performance management, and the likeTroubleshoot and resolve issues related to HR systems and processes, escalating complex cases to higher-level support or subject matter experts as neededAssist with HR process improvements by identifying recurring issues and suggesting enhancements to streamline operationsCollaborate with client team members to ensure consistent and effective service deliveryDocument and accurately track all inquiries, interactions, and resolutions in the CRM system to ensure proper follow‐up and reportingMeet SLA and performance targets and contribute to team goals.Participant in continuous improvement by suggesting opportunities to improve employee experience.Required skills/experience.High-proficiency verbal and written communicationMore than one year's experience in a call center or customer service role is mandatoryOverall exposure or knowledge in any of the following general HR processes such as time and attendance, employee concerns, onboarding, talent management, and payrollHigh-quality customer service skillsExcellent communication and people skillsAbility to manage stressful situations and remain calm under pressureRecommended Specific Technical SkillsProficiency in using computer systems such as HR system and Microsoft SuiteExperience with issue tracking using a solution such as ServiceNow or Oracle HR Help DeskExperience with time, scheduling and attendance modules in Workforce Software applicationExperience with HR Solutions such as Oracle HCM Cloud is highly beneficialWorking ConditionsA collaborative and innovative work environmentThe opportunity to work in a global company with top class systemsOpportunities for professional growthFull-time positionRemote from home work; consistent internet connection required; professional home office with limited background noise required; and ability to utilize webcam requiredOn the job training is provided#J-18808-Ljbffr