Operations Manager

Operations Manager *JAM Logistics — New Hampshire* *Full-Time | $65,000–$75,000/year + performance incentives* About the Role JAM Logistics is seeking a motivated, hands-on *Operations Manager* to lead daily last-mile delivery operations. This role is responsible for driver performance, safety, staffing, fleet readiness, dispatch operations, and overall operational results. The ideal candidate is a strong people leader who thrives in a fast-paced environment and uses data and accountability to drive performance. Responsibilities * Lead daily delivery operations and supervise frontline leadership and drivers. * Recruit, onboard, train, coach, and develop employees. * Monitor and improve daily operational KPIs. * Manage staffing, attendance, scheduling, and performance. * Maintain a strong culture of safety, accountability, and teamwork. * Monitor fleet readiness, vehicle inspections, and maintenance. * Investigate safety incidents and implement corrective actions. * Partner with dispatch to ensure routes are properly staffed and executed. * Conduct daily team meetings and communicate operational priorities. * Identify process improvements and reduce operational waste. * Address performance issues while recognizing and developing top performers. * Maintain compliance with company, DOT, and safety requirements. Key KPIs * On-Time Departure & Delivery * Route Completion * Delivery Quality * Driver Attendance & Retention * Safety Performance * Fleet Readiness * Route Productivity * Driver Performance * Dispatch Efficiency * Cost Control Qualifications *Required:* * 2+ years of management or leadership experience. * Experience managing frontline/hourly employees. * Strong communication, organization, and problem-solving skills. * Comfortable working with KPIs and performance data. * Ability to work flexible hours, including weekends and early mornings. * Valid driver's license and acceptable driving record. *Preferred:* * Logistics, transportation, warehouse, delivery, or manufacturing experience. * Amazon DSP or last-mile delivery experience. * Fleet management experience. * Lean/Six Sigma or continuous improvement experience. What We Offer * *$65,000–$75,000 annual salary* * Performance incentives * Paid time off * Leadership development opportunities * Career advancement * Opportunity to help build and grow a high-performing logistics operation Join JAM Logistics If you're an accountable, data-driven leader who enjoys developing people, solving problems, and delivering results, *apply today and help us build the future of JAM Logistics.* *JAM Logistics is an equal opportunity employer.* Pay: Up to $75,000.00 per year Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Work Location: In person