Bilingual Food Market Volunteer Coordinator

Position Title: Bilingual Food Market Volunteer Coordinator Department: Food Systems Reports To: Food Market Supervisor Start Date: ASAP Employment Class: Full-time, Year-round Pay Status: Non-exempt Hours Per Week: 40 Location: Summit County, CO (Mon-Thu); work is in-person during pre/post shifts and open hours. Hiring Pay Range: $24.00 - 24.50 Age Requirement for this Role: 25 years of age or older (for agency vehicle insurance eligibility) Job summary: This role splits their time between volunteer coordination and food market operations. The volunteer coordinator manages volunteer activities, databases, and community service hours, while also coordinating with CAFÉ Food Rescue and Grocery Store Rescue volunteers. At the same time, they perform daily food market operations, including handling inventory, food donations, and customer interactions. Candidates must become proficient with food market software and systems, as well as be highly familiar with Microsoft Office suite, able to lift up to 50 pounds, hold a valid driver’s license (age 25+), and drive between Summit County locations. Adherence to safety protocols is essential. Our benefits: Over five weeks of paid time off (PTO) per year, and additional paid personal time off as well as paid holidays. Medical, dental, and vision insurance with employer contribution for employees and eligible dependents (some plans are covered 100% by employer, multiple buy-up options available) Flexible Spending Account (FSA) for health and dependent care expenses. Health Savings Account (HSA) Life Insurance and AD&D, covered by employer Employee Assistance Program (EAP) and on-site group mental health support Short- and Long-Term Disability (STD, LTD) Voluntary Benefits (Accident Plan, Hospital Indemnity, Critical Illness, and Legal Plan) 403(b) Retirement plan Monday through Thursday work week (with some exceptions, depending on the time of the year) Paid training and professional development opportunities Discounted ski passes and access to shared ski medallion Local recreation discounts and perks The person we are looking for will be: Flexible: able to both take and give directions based on frequently changing community and agency needs A team player, detail oriented, and an effective communicator Eager to work in a fast-paced and movement-oriented environment Primary duties: Volunteer Coordination (70%): Manage FIRC’s volunteer database and postings, update shifts, and track volunteer hours. Host orientations and appreciation events, respond to inquiries, and manage the volunteer email inbox. Create newsletters, thank-you communications, and social media content. Set goals to grow and engage the volunteer base, maintain an organized and welcoming volunteer area. Ensure consistent training by keeping materials and checklists updated. Train, supervise and engage volunteers, educate them on FIRC programs, and assist with creating and updating a Volunteer Recruitment and Retention Plan. Food Market Operations (30%) Receive and weigh deliveries, track donations, and manage inventory in the software system. Handle compost, recycling runs, and trash pick-ups. Transport food between locations using the agency vehicle. Prepare food boxes, check in shoppers electronically, and provide referrals to community resources. Organize and clean refrigerators and storage spaces. Welcome and assist clients warmly, ensuring dignity and respect, while answering questions and providing support. Check shoppers into FIRC’s databases and systems accurately, and utilize technology to ensure timely and precise data collection for all Food Market activities. Enforce cleanliness, safety, and organizational protocols. Responsibilities include, but are not limited to: Communicate Food Market needs, suggestions, and feedback to the Food Market Supervisor or Manager; participate in bi-weekly check-ins and team meetings. Stay current with FIRC communications by maintaining an updated Outlook calendar, Teams messages, and Dialpad number; attend agency-wide meetings and trainings (in-person and online). Demonstrate a positive attitude, provide excellent customer service, collaborate as a team member, and de-escalate potential conflicts; maintain HIPAA confidentiality at all times. Take initiative during downtime by identifying tasks, delegating to volunteers, and assisting with projects such as Food Equity Coalition recommendations. Be flexible and available for occasional evenings, weekends, and other duties as assigned; responsibilities may change based on organizational needs. Other duties as assigned Requirements of the position: Be 25 years of age or older (for agency vehicle insurance eligibility) Possess and maintain a valid driver’s license (permits not accepted), with a clean driving record, and reliable year-round transportation along with state-mandated auto insurance. High School Diploma or GED required Direct customer service experience required Experience and familiarity with computer and technology use, including Microsoft 365 suite Experience working with diverse cultures, communities and people of all backgrounds preferred Effectively demonstrate effective verbal communication skills, required in English and Spanish Candidates will be subject to a reference check pre-offer, a criminal background check and MVR check, post-offer. Physical requirements of the position: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions listed below: Use of hands to handle, feel, grasp, and operate objects and tools, and reach and lift with hands and arms Hand-eye coordination is necessary to operate computers and various pieces of equipment The employee is frequently required to operate their personal motor vehicle for work assignments The employee is frequently required to stand, walk, stoop, kneel, crouch, and twist The employee must frequently lift and/or move up to 50 pounds Our work environment: The work environment described here is representative of what must be met by an employee while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the employee to work in an in-person, client-facing, grocery setting. The noise level in the work environment is usually moderate but varies due to activities and staffing on site. About us: Serving its community since 1993, the Family & Intercultural Resource Center (FIRC) is a non-profit organization that aims to enhance the quality of life in Summit County by providing information, assistance and education to families, immigrants and refugees. The FIRC fosters collaboration among community agencies and businesses and advocates for family and cultural competence. FIRC is an Equal Opportunity Employer FIRC is committed to building a diverse, equitable, and inclusive community, and we seek to recruit, develop, and retain the most talented people from a wide variety of backgrounds. We prohibit discrimination and harassment of any kind based on race, color, national or ethnic origin, sex, gender identity or expression, sexual orientation, pregnancy, age, religion, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.