Benefits Programs Supervisor

FunctionThe City of Hampton is seeking a dynamic Benefit Programs Supervisor to lead a team delivering critical financial and social service programs to the community. This role is ideal for a strong leader who is passionate about public service, program integrity, and supporting individuals and families in need.What You’ll DoSupervise and support a team of service providers delivering benefit programsReview and ensure the quality of case management plans and servicesGuide eligibility policies, procedures, and regulatory complianceTrain, coach, and evaluate staff performance; recommend hiring and disciplinary actionsMonitor program activities and expenditures; assist with budgeting processesInterpret policy changes and communicate updates to staffServe as a liaison with community partners and external agenciesAssign caseloads and address complex or sensitive casesDevelop and implement internal policies and proceduresMinimum RequirementsRequires a Bachelor’s degree in Human Services or a closely related field. Requires a minimum of five (5) years of full-time equivalent experience in administering human service delivery and/or financial benefit programs and other benefit and child welfare programs, or closely related experience.A combination of education and experience may be considered for this position. Must successfully pass a Child Protective Service Check and a criminal background check related to this position before any offer of employment or promotion.Must possess a valid motor vehicle operator’s license and must have and maintain a satisfactory driving record based on the City of Hampton’s criteria.Additional RequirementsRequires effective communication with internal and external customers.May be required to work non-standard hours, including evenings and weekends.Requires flexibility and a willingness to learn a broad range of skills and to function effectively in various assignments. Extensive contact with the general public, related agencies, community organizations, agency staff, and other City departments.The incumbent may be considered “essential personnel” during City emergencies or at the direction of the City Manager, and this may include long hours and unusual schedules.Click Here For a Complete Job Description.“Join the City of Hampton team! As a proud V3 (Virginia Values Veterans) employer and a designated Military Spouse-Friendly Employer, we are committed to supporting veterans and military spouses. We offer a welcoming and inclusive workplace, recognizing the unique skills and experiences that military families bring. Come work for Hampton, a vibrant waterfront community celebrating and embracing 400 years of history and innovation, creating an even more dynamic future! We are located in the center of the Hampton Roads region and offer lots of waterfront fun, rich and diverse history, and a vibrant restaurant scene. Hampton offers excellent benefits, career and professional development, tuition reimbursement, and other benefits.”Benefits OverviewThis is a summary of benefits associated with permanent, full-time positions. Benefits associated with other positions can be found with specific job listings. Benefits begin on the 1st of the month following one full calendar month of employment in the following benefit plans:Sentara Health Medical InsuranceOptumRx Delta Dental Insurance Anthem Blue View Vision FSA Reimbursement accountsStandard: Accident and Critical IllnessTrust Mark Universal Life Insurance Legal Resources PlanVirginia 529Mission Square: 457 / Roth IRS / Roth 457 (b) IRAEmployees begin accruing annual and sick leave immediately.Other forms of leave include:Maternity LeaveParental Bonding LeaveCare for Sick Parent LeaveBirthday Leave Personal day (available every quarter)The Eleven Paid Holidays Each Year IncludeNew Year's DayMartin Luther King, Jr. DayPresident's DayMemorial DayJuneteenth DayIndependence DayLabor DayVeterans' DayThanksgiving DayChristmas DayEmployee's birthday A tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation. An after-tax retirement plan, Roth IRA, is offered through the ICMA Retirement Corporation (1-800-669-7400). For more information, see the VRS website. Group life insurance is offered through the VRS and the carrier is the Minnesota Life Insurance Company.Tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation (1-800-669-7400). For more information, see the ICMA-RC website.Training and Career Development: The Employee Education Assistance Program (EEAP) encourages employee development through (1) educational programs leading to a degree, (2) skilled craft or trade training leading to a certificate or license and (3) coursework to renew and update skills. Eligibility criteria apply. In addition, the City offers training opportunities in technological, leadership, supervisory, and other areas of government/business knowledge and skill development.Medical/Dental and Dependent Care Reimbursement Accounts are offered on a pre-tax basis in order to reduce the amount of tax the employee pays.The Employee Assistance Program (EAP) is confidential and personal counseling service for the employee and their immediate family (757-363-6777, 1-800-899-8174 or Sentara EAP website. Direct deposit into most banks is a convenient finance feature.Savings bonds are available to the City's workforce.Employees are covered for Workers' Compensation where appropriate.01Do you have a Bachelor's or higher degree in Social Work, Human Services, Sociology, Psychology, or a closely related field of study?YesNo02Which of the following best describes your work experience in administering human service delivery and/or financial benefit programs and other benefit and child welfare programs, or closely related experience?No experience1-2 years of experience3-4 years of experience5 or more years of experience03I understand that if selected for this position, I will be subject to a criminal background check and child protective services check.YesNo04I understand this position is exempt.YesNo05This Position May Require That You Possess a Valid Virginia Motor Vehicle Operator License And Have a Satisfactory Driving Record Based On The City Of Hampton Criteria. Failure To Provide Your Driver's License Number Will Prevent Us From Considering Your Application. Please Confirm Your Driver's License Number By Entering It Below06I understand that this position may be considered essential/emergency personnel for purposes of emergency/crisis management to include being "on call" or responding to emergency situations during inclement weather and/or other job-related conditions.YesNo Required Question