IT Desktop Support

Duration: 6+ months contract Job Description:Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipmentTroubleshoot and resolve hardware, software, and network connectivity issuesPerform Active Directory administration tasksSupport Windows 11 and Microsoft 365 environmentsProvide limited support for corporate mobile devicesTroubleshoot Cisco VPN and Citrix issuesProvide remote support using tools such as LogMeInPerform device imaging and deployment (USB/PXE)Maintain asset inventory and documentationSupport printer and IP telephony systemsCoordinate hardware ordering and deploymentManage and update tickets in ServiceNowAssist with IT projects and Smart Hands support Experience:1+ year hardware support experienceExperience using ServiceNow to manage assigned tickets Preferred Certifications:CompTIA ITF+CompTIA A+CompTIA Network+CompTIA Server+CompTIA Cloud+CompTIA Mobility+ Skills:1+ year in person, customer facing IT support through troubleshooting and communication skillsManaging incoming requests through ticketing system among team Education:Associate's Degree or Equivalent Industry Certification (preferred).HS Diploma or GED (minimum required) with relevant experience. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.