ServiceNow FSM Lead Developer
About the CompanyAt Syncredible Solutions, we believe in the transformative power of technology. we specialize in Digital transformation services, Enterprise solutions, Power BI Analytics solutions and staffing services.About the RoleWe are currently looking for ServiceNow FSM Leads with Mobile App Builder experience for one of our customer in Houston, TX. Please find the details below and reach out to me at for further details.Role SummaryWe are seeking a ServiceNow specialist with strong hands-on experience in Field Service Management (FSM) and ServiceNow Mobile. The role focuses on configuring and supporting Work Orders/Work Order Tasks for the Field Technician persona, implementing task-linked questionnaires/checklists, and troubleshooting device-specific mobile issues (iPad vs Android/iPhone) including access control and UI behavior.Key ResponsibilitiesConfigure and support ServiceNow FSM objects including Work Orders, Work Order Tasks, and Technician assignment workflows.Create and manage Field Technician test users/roles; validate privileges and troubleshoot role/ACL-related issues impacting mobile experiences.Implement and maintain task-linked questionnaires/assessments/checklists (e.g., Yes/No, text, rating/integer questions; mandatory rules) and ensure correct save/submit behavior.Investigate and reproduce defects systematically using controlled test data; validate outcomes across UI and database persistence.Troubleshoot mobile rendering/behavior issues across devices (Android, iPhone, iPad) and collaborate with COE/product teams to identify configuration vs platform defects.Document root-cause analysis, recommended fixes/workarounds, and support handoffs with clear technical notes.Required Skills & Experience3+ years of ServiceNow implementation/support experience with demonstrated FSM exposure (Work Orders/Work Order Tasks).Strong understanding of ServiceNow Mobile (Now Mobile / Mobile Agent / mobile UI behavior) and device compatibility considerations.Hands-on experience with questionnaires/assessments/checklists linked to task records; ability to troubleshoot save/visibility issues.Proficiency in security troubleshooting: roles, ACLs, and how security impacts UI rendering/record visibility on mobile.Excellent defect triage skills: recreate issues, isolate variables, and communicate findings to stakeholders.Pay range and compensation packagePayrate is open for right candidates based on their experienceEqual Opportunity StatementSyncredible Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.