Network Systems Engineer

Network Systems EngineerDescription:We are seeking a Network Systems Engineer to support monitoring, tool integration, customer support, vendor coordination, and problem resolution within a 24x7 network security operations environment.This role will develop, maintain, and support systems and third-party integrations using commercial, open-source, and internally developed tools. The position provides direct support to customers during network security-related events and plays a key role in operational security services.Responsibilities/skills: Perform network traffic and packet analysisConduct network scanning using commercial and open-source security toolsDevelop and maintain integrations with third-party network security servicesIntegrate reporting and monitoring tools with ITSM and log management platformsProvide real-time incident response support for DDoS and other disruptive network eventsDeliver technical assistance and consultation to customersDevelop and maintain technical documentationProvide operational support to internal teamsBuild and maintain dashboards, visualizations, and usage reportingThis position offers scheduling flexibility and participates in an on-call rotation for after-hours and weekend support. Continuing education and professional development are encouraged and supported.Qualifications: Bachelor's degree in a related technical field or equivalent experience2+ years of experience with Python in a Unix/Linux development environment2+ years of experience with Unix shell scriptingExperience with version control systems (Git or similar)Exposure to C/C++ programmingStrong written and verbal communication skillsPreferred QualificationsExperience with IT service management platforms (e.g., ServiceNow or similar)Experience working in a service provider or large-scale IP network environmentExperience with cloud-based development (AWS or similar)Experience with log management, SIEM tools, or vulnerability scannersRelevant networking certifications (e.g., Juniper or similar vendor certifications)Role BreakdownSecurity Operations & Tool Integration - 40%Coordinate with external security partners and internal teams to integrate security event reporting into the organization's ticketing platform. Develop customer-facing security notifications and maintain security monitoring tools, including packet and flow analysis systems.Incident Response & Customer Support - 35%Respond to network security events, including DDoS mitigation and external requests. Work within an ITSM platform to track and resolve incidents. Perform security reporting, auditing, and monitoring.Documentation & Design Support - 15%Maintain standard operating procedures, method of procedure documents, and software design documentation. Collaborate with engineering teams on network diagrams and infrastructure documentation.Other Duties - 10%Additional responsibilities as assigned.