Technical Instructor/Courseware Developer

Responsibilities: Manage, develop, and implement product, customer and departmental specific training documentation for classroom and virtual training. Instruct and demonstrate how to apply Penguin Solution knowledge and develop skills by teaching training sessions, webinars, and workshops. Gather metrics and analyze data for all documentation and training efforts and follow up for continuous improvement. Evaluate the effectiveness of training programs and provide recommendations for improvement. Deliver instructor-led training on-site or via remote live training sessions. Demonstrate relevant and current subject-matter expertise on the Penguin Solution product line. Collaborate with managers, engineers, and vendors/partners to assess documentation and training needs, certification requirements and areas for improvement. Coordinate with customers, engineers, subject matter experts (SMEs), and product marketing specialists to ensure training accuracy. Work closely with SMEs to develop content that provides realistic and understandable context for learning objectives and learners. Review, evaluate, and renew existing training programs. Analyze organizational training needs, create surveys, and develop certification tests to evaluate the effectiveness of training programs.

Qualifications: Bachelor's degree in computer science, Information Technology, or equivalent professional experience. Minimum of five years of experience in technical training, instructional design, courseware development, or a related field. Excellent written and verbal communication skills, including editing and proofreading, with the ability to create clear, concise, and engaging learning content. Strong presentation and instructional skills with the ability to explain complex technical concepts to diverse audiences. Knowledge of adult learning principles and various training delivery methodologies. Advanced Linux administration experience, including system installation, package management, user and group administration, storage management, and performance tuning. Experience with Linux virtualization and container technologies, including KVM, Docker, and Kubernetes. In-depth understanding of Linux clustering technologies, networking concepts, system architecture, and performance optimization. Strong knowledge of High-Performance Computing (HPC), AI, and cloud computing environments. Ability to quickly learn and apply new technical concepts and technologies. Ability to work effectively with cross-functional teams, customers, and technical subject matter experts. Willingness and ability to travel to customer sites as needed. U.S. citizenship is required for this position.

Location: This is a hybrid position located in Maynard, MA.

Travel: Willingness and ability to travel up to 50%.

Compensation & Benefits: The base pay range that the Company reasonably expects to pay for this position in the United States is $80,700 - $100,900; the pay ultimately offered may vary based on business considerations, including job-related knowledge, skills, experience, and education. The position is bonus-eligible, and there are medical, dental, and vision benefits available. There is a 401k saving plan and other benefits, such as Paid Time Off, Life Insurance, and an Employee Assistance Plan. Inclusion & Belonging Statement: We are committed to creating an inclusive environment that embraces differences and fosters belonging for all. Equal Opportunity Statement: We are an Affirmative Action/Equal Opportunity Employer and strongly committed to all policies which will afford equal opportunity employment to all qualified persons without regard to age, national origin, race, ethnicity, creed, gender, disability, veteran status, or any other characteristic protected by law.