Support & Operations Engineer_26-00741
Job Description LeadStack Inc. is an award winning, one of the nation's fastest growing, certified minority owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Workwe're proud to partner with some of the most admired Fortune 500 brands in the world. Job Title: Support & Operations Engineer/ Production Support Engineer Location: Blue Ash, OH (On-site) Duration: 18 months ( Contract to Hire ) W2 only We are hiring a Level 3 Support Engineer to join engineering organization and help support the software and infrastructure behind a rapidly growing enterprise POS platform. This role is ideal for someone who enjoys production support, incident response, troubleshooting complex systems, and working closely with engineering and platform teams to keep store operations running smoothly.This is a hands-on support role with some lab and onsite store coverage, but it is not a software development position. You will help diagnose issues, support store rollouts, participate in on-call coverage, and contribute to the stability and reliability of the POS ecosystem. The position currently requires about 50% travel, with support focused on local and expanding store locations as the rollout scales nationwide. Travel is fully reimbursed.What you’ll do:Support the software and infrastructure behind the POS platform.Troubleshoot production issues and help restore service quickly.Work with engineering, platform, and business teams to resolve incidents.Provide onsite support in the lab and at store locations when needed.Participate in a rotating on-call schedule and support after-hours needs.Help improve platform reliability and operational stability.What we’re looking for:Experience in production support, systems support, or technical operations.Strong troubleshooting skills across software, infrastructure, and hardware.Comfort working onsite, traveling, and supporting store rollouts.Ability to work in a fast-moving environment with rotating shifts and on-call responsibilities.Experience with POS or point-of-sale systems is helpful, but not required.Schedule and travel:Office hours are generally 8 AM–5 PM when not onsite.Onsite store coverage runs 7 AM–10 PM across AM and PM shifts.Travel is currently around 50% and will expand as the rollout grows.Travel expenses are fully reimbursed per company policy. know more about current opportunities at LeadStack , please visit us on https://leadstackinc.com/careers/ Should you have any questions, feel free to call me on (513) 3184502 or send an email on waseem.ahmad@leadstackinc.com