L2 Application Support Analyst
Title: L2 Application Support AnalystLocation: Chicago IL (Hybrid)Duration: ContractThe L2 Application Support Analyst will provide advanced functional and technical support for applications supporting Property & Casualty (P&C) insurance operations such as policy administration, claims, billing, underwriting, and rating systems. The role involves incident analysis, root cause identification, issue resolution, coordination with L3/engineering teams, and ensuring system stability and SLA compliance.ResponsibilitiesProvide Level 2 support for P&C insurance applications including: Policy AdministrationClaims ManagementBilling & PaymentsUnderwriting & RatingAnalyze, troubleshoot, and resolve medium to complex production issues escalated from L1 support.Perform root cause analysis (RCA) and document permanent fixes.Support batch jobs, integrations, and interfaces (inbound/outbound feeds).Monitor application health, logs, and alerts; proactively identify risks.Manage incidents and service requests through ITSM tools (ServiceNow, JIRA, Remedy, etc.).Ensure adherence to SLA and compliance requirements.Participate in problem management and continuous improvement initiatives.Support change deployments, release validation, and post-deployment verification.Coordinate with L3 teams, vendors, and business users during critical incidents.Understand P&C insurance workflows including: New business, renewals, endorsementsClaims lifecycleCancellations, reinstatementsPremium calculation and billingInterpret business rules related to coverages, deductibles, limits, endorsements, and regulatory rules.Support business users by providing timely resolution and clear communication.Create and maintain runbooks, SOPs, and knowledge articles.Document known issues, workarounds, and system behavior.Participate in knowledge transfer sessions with L1 and L3 teams.Qualifications we seek in you!Minimum Qualifications3–6 years of IT application support experience.2+ years of experience in the P&C insurance domain.Bachelor's degree in Computer Science, Information Systems, or equivalent experience.Strong SQL skills for data analysis, validation, and issue investigation.Preferred Qualifications/ SkillsExperience supporting insurance core systems (Insurity, Guidewire, Duck Creek, Majesco, or similar preferred). Exposure to cloud platforms (AWS, Azure)Experience in agile / DevOps environments