IT Support Analyst I - Multi-Platform Help Desk

Socket.dev seeks a customer-focused IT Support Technician to deliver high-quality support across a multi-company environment. You will troubleshoot hardware, software, and network issues and assist end users via phone, chat, and remote support. The role requires hands-on expertise with Windows and Mac, strong problem-solving skills, and a proactive approach to resolving issues while ensuring service levels are met. Training and process improvements may be part of the duties.#J-18808-Ljbffr