Solutions Implementation Advisor

Overview In this role you will act as the primary interface for onboarding and managing the Neustar Trusted Call Solutions suite for Enterprise and Telecom clients. You will project-manage cross-functional efforts from contract to launch, translating business needs into technical use cases and data flows. You’ll train customers, provide operational support, and drive timely issue resolution while collaborating with product, sales, operations, and engineering to deliver strong customer outcomes. Your work will shape best practices and capture customer feedback to improve offerings. This hybrid role combines hands-on deployment with strategic engagement to enable successful deployments at scale. Compensation / Benefitsday-one medical, dental, and vision coverage401(k) with employer matchEmployee Stock Purchase Plan (ESPP)paid parental leavetuition reimbursementcommuter benefits ResponsibilitiesServe as the primary interface for onboarding and managing Neustar Trusted Call Solutions for Enterprise and Telecom customersAct as single point of contact to manage complex, multi-quarter customer projectsDevelop and execute project plans aligning timelines, requirements, and internal resourcesTranslate business requirements into technical use cases, workflows, and data flowsProvide onboarding, training, and operational support while communicating technical concepts clearlyAddress requests with urgency, coordinate issue resolution, and escalate as neededIdentify risks, propose mitigation strategies, and deliver business-focused solutionsPartner with product, sales, operations, and engineering to ensure successful outcomesRepresent customer needs to inform product and service improvementsBuild trusted relationships through reliable execution and engagement management best practices Key requirements5+ years in Account Management, Customer Success, Implementation, or Project Management with customer-facing responsibilitiesProven expertise in project management methodologies and lifecycle including planning, execution, risk management, and stakeholder communicationExperience translating business requirements into technical solutions and data flowsBachelor's degree or equivalent experienceKnowledge of Telecom, Communications, or SaaS industries preferredStrong communication and ability to explain complex concepts to both technical and non-technical audiencesCross-functional collaboration and relationship-buildingProblem-solving and proactive issue resolutionSalesforceMicrosoft Office (Excel, PowerPoint, Word, Outlook)Documentation of technical requirements, data flows, and workflows