Inn Operations Manager

Job Requirements Salary Range: $68,365 to $87,165 yearly Day/Swing shift available The Inn Operations Manager plays a key role in creating a welcoming, comfortable, and memorable experience for every guest at Sandstone Hollow Inn. This position provides hands-on leadership across front desk and housekeeping operations, ensuring service standards are consistently exceeded, the property is impeccably maintained, and team members are supported and developed. Working closely with resort partners, the Inn Operations Manager helps deliver a seamless stay experience while balancing guest satisfaction, operational excellence, and financial responsibility. What does an Inn Operations Manager do? Effectively manages all aspects of The Inn at Turning Stone operations; ensuring service standard levels are consistently met. Inspects rooms daily to ensure standards are being met. Effectively manages Housekeeping and Front Desk staff to ensure areas are being run in accordance to departmental policies and procedures. Effectively schedules all staff to ensure sufficient front desk and housekeeping coverage at all times. Ensures front desk employees maintain complete knowledge of, and follow all company and departmental policies and procedures. Maintains sufficient levels of all Inn materials and supplies. Orders needed materials in a timely manner. Regularly ensures that all systems are in working order and maintains complete knowledge of all system applications (ie. P.M.S., Electronic Keys, Telephone System). Effectively answers guest questions, solves problems, and handles all complaints in an appropriate and professional manner. Consistently maintains a professional working relationship with Accommodations, Transportation, The Inn at Turning Stone and Tower Front Desk to ensure a seamless guest experience. Manages room blocks, hotel forecast and pricing of hotel rooms at the direction of the Revenue Manager and Director of Hotel Operations. Maintains responsibility for Inn room inventory. Works closely with Grounds and Facilities to maintain property aesthetics. Maintains complete knowledge of property management system and trains others on its intricacies. Completes period end variances and yearly budget. Ensures breakfast area is properly maintained, fitness equipment is maintained and area clean, as well as the guest laundry area. Develops and maintains full knowledge of Turning Stone property and amenities and familiarity with surrounding area and attractions to be able to assist with guest inquiries Who We Are: We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures. Work Experience To be successful as an Operations Manager, you'll need: At least a 2 year college degree. Experience in a leadership role in a resort atmosphere. Hotel front desk and housekeeping experience is required. Ability to accommodate a flexible work schedule. To possess computer skills, with experience in Microsoft Office (Word, Excel, etc.). To possess excellent communication and leadership skills. The ability to stand/walk for long periods of time and lift up to 41-50 pounds. What we value: Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service. Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career. Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work. Benefits Why choose Turning Stone Enterprises? Paid weekly Variety of schedules Paid time off Tuition assistance Career-building professional development Discounts from dining to fuel to concerts Team Member appreciation events Quality healthcare and dental benefits A robust 401k retirement plan Dealer School Finance Scholarship Program Why You Will Appreciate Us: At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center. With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team! #LI-DNI