General Manager
GENERAL PURPOSE OF POSITION: Manages and is responsible for operations, training and development of all employees within a Sonic Drive-In. Leads the drive-in employees in order to provide quality food in a clean, safe and efficient manner so that guests will have an enjoyable experience at the Sonic Drive-In.br /br / ESSENTIAL JOB DUTIES: br /1.Manages, trains and coaches drive-in employees, management and conducts orientation.br /2.Directs and assigns drive-in employees and management to perform all duties in the Basic Stations (Fountain Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and if applicable Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.br /3.Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices. Takes appropriate action to address employee issues and policy violations and immediately reports all employee issues, complaints and policy violations to his/her immediate supervisor.br /4.Performs opening and/or closing duties to standard.br /5.Monitors and makes appropriate adjustments to staffing levels during assigned shift. br /6.Prepares employee work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with Sonic Drive-In policy and applicable law.br /7.Monitors and maintains inventory levels to ensure product availability and portion control. Places orders for food, paper and other supplies within cost control procedures.br /8.Monitors performance of vendors.br /9.Completes and maintains all drive-in employment-related records and payroll records.br /10.Reinforces the importance of placing guestsapos; needs first to drive-in employees on a consistent basis.br /11.Immediately resolves guest requests and complaints in a respectful manner. br /12.Recruits, interviews and hires crew and management team members to achieve proper staffing levels.br /13.Determines compensation levels of drive-in employees within company guidelines.br /14.Prepares all necessary operational reports. Develops appropriate action plans to resolve unfavorable financial and/or sales trends.br /15.Develops and implements a marketing plan.br /ADDITIONAL DUTIES: br /emsp;emsp;bull;nbsp;nbsp;If necessary, performs all duties in the Basic Stations (Fountain Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, and if applicable Drive-Thru) depending on store volume and business need to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.br /emsp;emsp;bull;nbsp;nbsp;Complies with all federal, state and local wage and hour laws and labor and employment laws.br /emsp;emsp;bull;nbsp;nbsp;Wears required uniform and appropriate personal protective equipment as outlined in the Sonic Drive-in operations manual. br /emsp;emsp;bull;nbsp;nbsp;Performs frequent washing and sanitizing of: food areas, food preparation tools, and hands.br /emsp;emsp;bull;nbsp;nbsp;Performs other job-related duties as assigned or required. br /br /ENVIRONMENT: Frequent exposure to heat and hot liquid shortening while cooking. Frequent exposure to freezer when stocking food items. Occasional exposure to extreme temperatures based on variable weather conditions.br /br /QUALIFICATIONS AND JOB REQUIREMENTS:br /emsp;emsp;bull;nbsp;nbsp;High school diploma or equivalent required. Advanced studies in business, restaurant management, or related fields are preferredbr /emsp;emsp;bull;nbsp;nbsp;Minimum of three (3) years of restaurant management experience (QSR preferred), experience running shifts without supervisionbr /emsp;emsp;bull;nbsp;nbsp;Knowledge of federal, state and local regulations and laws relating to employment and labor practices, Equal Employment Opportunity and wage and hour compliancebr /emsp;emsp;bull;nbsp;nbsp;Knowledge of recruiting, interviewing and selection practicesbr /emsp;emsp;bull;nbsp;nbsp;Knowledge of federal, state and local health and sanitation laws and regulationsbr /emsp;emsp;bull;nbsp;nbsp;Leadership and supervisory practices and skillsbr /emsp;emsp;bull;nbsp;nbsp;Effective verbal and written communication skillsbr /emsp;emsp;bull;nbsp;nbsp;Basic accounting skillsbr /emsp;emsp;bull;nbsp;nbsp;Time management skillsbr /emsp;emsp;bull;nbsp;nbsp;Organizational skillsbr /emsp;emsp;bull;nbsp;nbsp;Problem solving, decision-making and conflict-resolution skillsbr /emsp;emsp;bull;nbsp;nbsp;Basic computer skillsbr /emsp;emsp;bull;nbsp;nbsp;Ability to work at least