Care Navigator Registered Nurse (RN)

About this role as a Registered Nurse (RN) Care NavigatorThe Care Navigator RN serves as a primary representative of HopeHealth within assigned hospitals, skilled nursing facilities, assisted living communities, physician practices, health centers, and the broader community in southeastern Massachusetts.This role is responsible for advancing organizational growth and strengthening HopeHealth's reputation through relationship development, clinical expertise, and exceptional service. The Care Navigator RN plays a critical role in promoting hospice and palliative care services, facilitating timely and appropriate transitions to care, and ensuring a seamless experience for patients, families, and referral partners.As a subject matter expert in all HopeHealth service lines, the Care Navigator RN provides education, conducts goals-of-care conversations, and supports patients in navigating serious illness care options.The ideal candidate is compassionate, highly motivated, intellectually curious, and committed to excellence in serious illness care delivery.What will you do as a Registered Nurse (RN) Care NavigatorCultivates and maintains strong relationships with key stakeholders across assigned hospitals, nursing homes, assisted living facilities, physician offices, health centers, and community organizations to support growth in hospice and palliative care services.Serves as a subject matter expert on all HopeHealth services, including hospice, palliative care, dementia support, caregiver support, bereavement services, and community education.Educates patients, families, and referral partners on hospice and palliative care services, clearly communicating benefits, eligibility criteria, and care options.Conducts goals-of-care conversations, hospice informational visits, and clinical evaluations to support appropriate care planning and timely transitions.Collaborates closely with interdisciplinary teams and the Access Center to ensure a seamless, high-quality referral and admission experience.Coordinates care transitions and facilitates communication among providers, patients, and families to ensure continuity and alignment of care.On occasion, completes hospice admissions.Documents all patient interactions, evaluations, and referral activities accurately and in a timely manner within the electronic medical record (EMR).Utilizes CRM tools effectively to track territory activity, identify growth opportunities, and document outreach efforts, follow-ups, and outcomes.Organizes and participates in care coordination meetings and addresses service recovery opportunities as needed.Provides professional and community education programs on hospice and palliative care, as requested.Actively participates in professional and community events, conferences, and networking opportunities to enhance relationships and expand organizational reach.Demonstrates flexibility by supporting coverage needs across territories as required.Consistently reflects HopeHealth's mission, vision, and values while adhering to all organizational policies, including quality assurance, safety, infection control, and HIPAA compliance.Performs additional duties as assigned.What are the requirements to be a Registered Nurse (RN) Care NavigatorTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.RN required; Bachelor of Science Degree in Nursing preferred; five plus years of nursing experience.Hospice, palliative care or experience working with seriously ill patients preferred but not required.RN license in MA required. Valid driver's license with an automobile that is insured in accordance with state and/or agency requirements and is in good working order.What are the job benefits?For your health and peace of mind:Medical, dental and vision insuranceRetirement plan with employer contributionPre-tax flexible spending account for healthcare and dependent careDisability coverageDiscounts on voluntary insurance programsLife and long-term-disability insuranceMileage reimbursementFor your wellbeing:* Paid time off (PTO) and paid holidays* A caring culture that supports your wellbeingFor your career:A robust orientation programsEducational assistanceReimbursement for certificationsHopeHealth Clinical Education Lab (continuing education)Discover a career that transforms lives - including yours.At HopeHealth, health care is more than a career choice. It's a calling.You can see it in our incredible team, who are as compassionate as they are talented. You can see it in the trust that our patients and families place in us every day.And you can see it in our values - as a health care organization, and as an employer. At HopeHealth, we care deeply about every life we touch, including yours. We're committed to giving employees the support they need to not only excel at their jobs, but to love what they do.Join us, and you'll be part of a team that inspires you, a workplace that invests in you, and a mission that brings hope and dignity to patients and families every day.HopeHealth is a not-for-profit market leader in the areas of home health, palliative and hospice care serving Massachusetts and Rhode Island.Our Hospice Care TeamHopeHealth's hospice care team provides comfort and support to patients who are in the advanced stages of serious illness or nearing the end of life.Join our team, and you'll:Help patients and families make every moment count. Hospice is a special calling. Your work will help patients live as comfortably and fully as possible, and provide meaningful support for everyone in the family. As part of our team, you'll provide patients, and their loved ones, with a peaceful end-of-life setting.Know that your expertise and unique perspective are valued. In our inclusive work culture, you'll be free to work autonomously while feeling authentic support from your team. You'll experience the mutual respect, collaboration and trust of a healthcare team that's committed to going above and beyond for every patient - and for every member of the team.Enjoy a flexible work schedule and generous benefits. Work full-time, part-time or per diem with scheduling flexibility to maximize your work/family life balance. Benefits include competitive compensation package, health care coverage, education reimbursement, and an employer-match retirement plan.Be part of a leading team. For over 40 years, HopeHealth Hospice has set the gold standard for end-of-life care. We're the second-oldest hospice in the country, and one of the largest not-for-profit hospice providers in New England. We are committed to giving all of our employees the skills and support they need to deliver the best possible patient care.HopeHealth is an Equal Opportunity EmployerOur Commitment to Diversity, Equity and InclusionHopeHealth is committed to advancing diversity, equity and inclusion in the workspace. We believe that attracting, developing and empowering exceptional people will allow us to continue to deliver the best care for our patients and families.All qualified individuals - inclusive of race, color, religion, sex, gender, sexual orientation, national origin, age and ability - are warmly welcome at HopeHealth.8:00am-4:30pm40