Program Manager – Music Industry Operations & Operational Excellence

Responsible for supporting large-scale music industry initiatives and operational excellence programs within a global music organization. This role partners closely with internal teams and external stakeholders—including artists, labels, and managers—to drive execution of programs that enhance content delivery, fan engagement, and cross-functional collaboration.The position blends program management and operational improvement, requiring a candidate who thrives in a fast-paced, ambiguous environment. Success in this role depends on strong communication, attention to detail, and the ability to manage multiple projects while contributing to scalable process improvements.Experience Requirements3–5 years of experience in program management, operations, or related fieldsExperience working in fast-paced, cross-functional environmentsBachelor’s degree preferred but not requiredTeam & Function OverviewPart of a global music industry operations team focused on program management and operational efficiencySupports large-scale initiatives across music content, artist campaigns, and cultural eventsWorks closely with artists, record labels, managers, and internal business teamsTeam operates across multiple global offices with a highly collaborative structureRole focused on operational excellence while contributing to broader team initiativesCore ResponsibilitiesSupport execution of large-scale program initiatives across the music industry spaceContribute to operational excellence efforts, including process improvements and workflow optimizationManage and track project plans across an annual slate of initiativesPartner with cross-functional teams to ensure alignment on program goals and executionCollaborate with stakeholders across content, partnerships, and operationsUtilize tools such as:Monday.comSalesforceAssist in developing and maintaining scalable workflows and standardized processesSupport communication and coordination with internal and external partnersContribute to ongoing improvements in tooling, release planning, and team collaborationWork EnvironmentMonday–Friday, standard business hours (9am–5pm)No overtime, weekend, or holiday requirementsFast-paced and dynamic environment with shifting prioritiesHighly collaborative, global team with frequent cross-office interactionOpportunities for travel and participation in music-related events and meetingsMust-Have SkillsExperience with project management and workflow tools:Monday.comSalesforceFamiliarity with AI tools and ability to leverage them in workflowsStrong organizational and communication skillsAbility to manage multiple projects in a fast-paced, ambiguous environmentAttention to detail and high standards for executionNice-to-Have SkillsExperience in music industry operations (e.g., record labels or artist management)Familiarity with additional project management tools (e.g., Asana or similar platforms)4+ years of relevant experienceBackground in operations with a focus on process improvementPerformance IndicatorsSuccessful delivery of program goals and initiativesAbility to manage and track project milestones effectivelyQuality and efficiency of operational improvementsStrong collaboration and communication across stakeholdersAttention to detail and consistency in executionWhat Makes This Role InterestingOpportunity to work directly within the music industry, supporting artists and global initiativesInvolvement in high-impact programs, including events and cultural momentsExposure to global operations and cross-functional collaborationStrong work-life balance within a high-performing teamAbility to influence and improve how programs are executed at scaleParticipation in music-focused discussions, events, and team engagementsIdeal Candidate ProfileBackground in operations or program management with strong attention to detailExperience working with project management and CRM toolsComfortable navigating ambiguity and shifting prioritiesCollaborative mindset with strong communication skillsDemonstrates high standards and ownership in delivering resultsInterest in the music industry and supporting artist-focused initiatives