Client Operations Manager

Location - In office, or Hybrid (In office Tuesday, Wednesday and Thursday) and remote or in office on Monday and Fridays Wage: Starting wage at $19.40/hour plus performance based tiers (The average wage for this team is $22.98.)Why Join Us?Are you a sharp problem-solver who thrives on building strong relationships and tackling complex challenges? As a Client Operations Manager, you will serve as the primary point of contact and trusted advisor for our core client accounts, blending high-level analytical strategy with top-tier relationship management.We offer a fast-paced environment where your independent thinking, strategic organization, and clear communication directly impact our team and client success.What You’ll DoClient Relationship & Strategic ManagementAct as the primary point of contact and trusted advisor for your assigned portfolio of clients. Lead regular client performance calls, clearly explaining complex cause-and-effect scenarios and performance metrics. Partner closely with internal Account Managers and cross-functional teams to ensure seamless service delivery and high client satisfaction. Workflow Optimization & ExecutionPrioritize and manage your daily workload strategically, triaging incoming requests based on urgency and impact. Identify recurring client trends and propose process or system improvements to elevate service standards. Delegate and track resolution pathways with internal teams to ensure prompt, accurate support. Oversee utility management and bill payment workflows to maintain high operational accuracy. Problem-Solving & Data ReportingAnalyze, identify, and fix data inconsistencies across the client service lifecycle. Generate standard and custom portfolio reports using company software (collaborating with IT on complex custom requests). Proactively elevate potential challenges to leadership and collaborate on long-term solutions.