French Bilingual Product Quality Assurance Agent (Remote - Michigan)

Location: Remote – Michigan residentsAbout The RoleAre you fluent in French and have a good ear for understanding Québécois French? If you're looking for a work-from-home position where you can use your language and computer skills, this could be a great opportunity.What To ExpectAs a remote, French Bilingual Product Quality Assurance Agent at Morley, you'll be in contact with our dealership partners, documenting information while providing excellent customer service in French and English. You'll help our client maintain strong relationships by helping them resolve issues in a timely manner.No automotive experience required.Why ApplyWork from home while having regular connection with your teammatesNo weekendsPaid trainingEquipment providedBenefits availableProfessional development and growth opportunitiesWhat You'll DoReceive calls from French-speaking dealersGather and document information in EnglishEffectively and efficiently deliver resolutions in French using defined processes and applicationsMeet quality and productivity targets by:Having a good understanding of project operations and workflow processesDelivering services that meet those goalsOffer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitudeSkills For SuccessRequired SkillsStrong computer navigation and typing skillsExtensive customer service skills (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)A positive, self-starter attitude with a solid work ethic and meticulous attention to detailExcellent interpersonal and listening skillsEligibility RequirementsFluent in speaking, reading and writing French and understanding the Québécois French dialect (you'll take a French fluency test)Proven success in a relevant / related position for one or more yearOne or more years of customer service experienceHigh school diploma or equivalentAble to work shifts within the center's hours of operation:Monday - Friday (no weekends!)9 a.m. - 7 p.m. Eastern timeMust be able to stick to the schedule reliably, as some queues are time-sensitiveCall center experienceNice to HaveAssociate degreeRemote Work RequirementsMichigan residentSecluded and distraction-free work environmentRequired internet setup:High-speed internet delivered through a wired provider (cable or fiber)Computer must be physically connected to your modem / router using an Ethernet cableWireless, 5G and satellite connections are not supportedBenefitsHealth & Wellness BenefitsMedical and prescription coverageDental and vision insurancePaid time offAssociate wellness program with rewards for annual checkupsPrograms to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)Financial Benefits401(k) with matchFlexible spending account (FSA)Life insuranceCompany-paid short- and long-term disability insuranceBenefits to Make Your Life Easier24/7 online access to doctors through Teladoc24/7 nurse help deskPatient advocacy with free 24/7 support for benefit questions and claimsGuidance for family, financial and estate planning (including wills)Equal Opportunity EmployerWe are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo.Click here to view Morley's CCPA Notice for applicants in California: https://info.morleynet.com/ccpa.Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy.#J-18808-Ljbffr