IT L3 Technician

The IT Support Level 3 Technician is responsible for providing advanced technical support to end-users, resolving complex IT issues, managing escalations from Level 1 and Level 2 support, and ensuring the stability and efficiency of IT systems and networks. This role requires deep technical knowledge, problem-solving skills, and the ability to work independently on complex tasks. Responsibilities: Provide expert-level troubleshooting and resolution for complex IT issues. Support and manage escalations from Level 1 and Level 2 technicians. Diagnose and resolve hardware, software, and network problems. Monitor system performance and ensure optimal operation of IT systems Liaise with vendors and third-party service providers for support and maintenance Qualifications Experience with Virtual Machines Environment's Strong experience in IT support or a related field Bachelor’s degree in Computer Science, Information Technology, or related field Advanced knowledge of operating systems (Windows, Linux, macOS). Proficiency in networking (TCP/IP, DNS, DHCP, VPN). Experience with virtualization technologies (VMware, Hyper-V). Strong problem-solving and analytical skills Tipo de puesto: Tiempo completo Sueldo: $31,200.00 - $41,680.00 al año Escolaridad: Bachelor's (Deseable) Experiencia: PC Support: 5 años (Deseable) Active Directoty: 5 años (Deseable) Virtual Machines: 5 años (Deseable) Windows Server: 5 años (Deseable) Idioma: ingles (Deseable) Lugar de trabajo: Empleo presencial