Clinic Manager (Arlington Heights)

ApplyJob TypeFull-timeDescriptionAbout us:At Orthodontic Experts, we are passionate about delivering exceptional patient care and advancing the standard of orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, Indiana, and Indianapolis, and more on the way, we are a rapidly growing organization committed to transforming smiles and changing lives.We are seeking dedicated team members who share our commitment to high-quality care and who embody our Core Values:AccountabilityContinuous ImprovementInclusionIntegrityRespectTeamworkTransparencyIf you’re looking to grow your career with a purpose-driven, patient-centered organization, please apply with us.Job DescriptionAs Clinic Manager, you will be providing support by overseeing the day-to-day operations and ensuring that all areas of the clinic are running smoothly and efficiently. You will be responsible for managing staff, scheduling appointments, providing quality patient care, and maintaining a safe and secure environment. The Clinic Manager will effectively manage and motivate clinic staff and ensure that all patients receive the highest quality of care.Tasks Include But Are Not Limited ToTrains and supervises office personnelManages the efficient and effective scheduling of patients and adjusts as neededMonitors no-shows and manages the necessary calls and re-schedulingConducts sessions with patients for reviewing treatment and payment plansDemonstrated experience in and knowledge of scheduling systemsMonitors and ensures all systems used in the Office are operating to peak effectivenessHas experience building and overseeing a medium to large team of direct reportsFacilitates Office staff meetings to recognize team successes, communicate changes of policies and procedures, and plan the days and weeks’ eventsEnsures compliance with regulatory proceduresHandles patient complaints and provides feedback to Providers/Assistants on issues related to clinical mattersEquipment and supply ordering and/or issuesCompletes monthly, quarterly, and annual operation checklistProvide weekly and monthly reporting to leadershipCoordinate training for clinic staffCoordinate and facilitate monthly meetings for clinical staffMaintain patient data according to regulations and company policiesEnsure that records are stored securely and in compliance with privacy and security regulationsTake responsibility for the appearance and functionality of the officeMaintain facilities and equipment in accordance with hygiene and safety regulations including OSHA.Monitor and maintain the office budgetParticipate in marketing eventsMaintaining team members' weekly scheduleAssist TC with making calls (Welcome calls, Lost Cases and Denied)Cash HandlingParticipate in Marketing eventsIn the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.Other duties as assignedRequirementsA bachelor degree or equivalent3-4 Years of experience in office administration2 Years of Office management experienceExcellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and Google Suites.Russian/ Ukrainian PreferredWorking Hours/ Location:Monday – Wednesday 8:45am – 5:00pmThursday - Friday 6:45am – 3:00pm2 Saturdays per monthTwo 9:45 am to 6:00 pm shifts month1010 S Arlington Heights Rd , Arlington Heights IL 60006Travel required to Glendale Heights , Mundelein and Des PlainesBenefits (for Our Full-time Employees)Paid TrainingClinical BonusesPaid Time OffHoliday PayMedical, Dental, Vision, and Life InsuranceAccident InsuranceShort-Term DisabilityLong-Term DisabilityEmployee Assistance ProgramHealth Savings AccountDependent Care Account401(k) and matchingPet InsuranceTuition Assistance ProgramIdentity Theft ProtectionMetLife MetLaw Legal InsuranceTransit Reimbursement - Commuter AccountFree and discounted Orthodontic Treatments.Salary Description$50,000-$65,000 annually