Sales Support Manager

DescriptionAt Audio Enhancement, we help empower learning in the classroom every day. We believe in what we do, and how we do it. We take care of each other, exceed our customers’ expectations, and build success through partnership, friendship, and trust—with our team members, partners, and customers. Team members who work hard, pursue excellence, and have a positive attitude can expect to grow with us as we grow. At Audio Enhancement, we’re looking for “lifers”—members of our Audio Enhancement family who believe in our mission, share our passion, and want to spend their careers making a difference in education.We are currently seeking a Sales Support Manager for our West Jordan, Utah location!The Sales Support Manager is responsible for the overall performance, strategy, and development of the Sales Support team. This role owns the sales support process end-to-end, including team leadership, operational efficiency, cross-department alignment, and continuous process improvement. This position ensures all activities contribute to company goals, customer satisfaction, and scalable growth.Duties IncludeLead, manage, and develop the Sales Support teamEstablish expectations, KPIs, and performance standardsConduct one-on-ones, performance reviews, and career development planningOversee hiring, onboarding, and trainingFoster a positive and accountable team cultureOwn and improve Sales Support processes (POs, quotes, orders, inquiries)Ensure efficiency, consistency, and scalability of workflowsIdentify bottlenecks and implement solutionsOptimize systems such as Project Portal, SAP, Monday, and SalesforceEnsure incoming work is prioritized and completed on timeOversee workload distribution across the teamAct as escalation point for complex issuesEnsure high quality customer serviceCross-Department CollaborationOwn and maintain training materialsEnsure structured onboarding programsMaintain internal knowledge systems (e.g., OneNote)RequirementsLeadership and team developmentStrategic thinking and problem solvingStrong communication and collaborationOrganization and prioritizationAccountability and initiativeExcel and Microsoft OfficeCRM systemsPreferred: Monday.com and SAPCompensation And BenefitsHourly wage is negotiable based on skill level and experience. Benefit package includes medical, dental, and vision insurance, Employer-funded Health Savings Account (HSA), Paid Time Off (PTO), paid holidays, Employer-funded Short Term Disability Insurance, Employer-funded Life Insurance, matching 401k. Even an exercise room, massage chair, and soda fountain!To learn more about Audio Enhancement, visit www.AudioEnhancement.comFor quick inquiries, contact hrshared@audioenhancement.com