Customer Experience Manager

Who is Elve?Elve, Inc is a deep-tech startup in Davis, CA, specializing in the design and manufacturing of high-efficiency lightweight millimeter-wave and near-THz RF power amplifiers. Our groundbreaking technology enables 100x faster wireless internet access in urban settings and remote locations, revolutionizing the future of wireless connectivity well beyond 5G. We are looking for mechanical engineers to join our team and contribute to the advancement of our technology, products, and manufacturing. If you are passionate about RF electronics, precision assembly, manufacturing, automation, and working on cutting-edge technology, then we want to hear from you!Position SummaryElve is building next generation millimeter-wave power amplifiers for advanced communications and sensing systems. We are looking for a highly organized, detail-oriented individual to help drive execution across customer programs, internal teams, and external partners.This role sits at the intersection of engineering, operations, and customer engagement. You will be responsible for ensuring projects stay on track, timelines and schedules are clearly defined and maintained, and deliverables are completed on time (including both commercial and government programs).You will work closely with engineering, manufacturing, and operations teams to identify and eliminate roadblocks, ensure alignment, and keep programs moving forward. The role requires strong ownership, follow-through, and the ability to manage multiple parallel efforts without losing attention to detail.Because Elve is a small and fast-moving company, this role will evolve with the needs of the business. The ideal candidate is comfortable wearing multiple hats, stepping into ambiguity, and driving clarity and execution across teams.This is a full-time salaried position.Key ResponsibilitiesOwn coordination and execution of multiple concurrent customer and internal projectsDefine, maintain, and track project timelines, schedules, deliverables, and dependenciesWork closely with internal teams to identify and eliminate roadblocksDrive accountability across teams to ensure milestones are met on scheduleInterface directly with customers, providing updates, managing expectations, and ensuring a high-quality experienceSupport submission of deliverables for both commercial and government programs, ensuring compliance, accuracy, and completenessEstablish and manage RMA (Return Material Authorization) processes in collaboration with internal teamsDefine, track, and report key performance indicators (KPIs) related to customer satisfaction, delivery performance, and operational efficiencyIdentify risks early and proactively drive mitigation plansPartner with engineering teams to support product validation activities such as lifetime testing and reliability data collectionTranslate technical results into clear, structured outputs such as reports, white papers, and customer-facing presentationsDrive cross-functional communication to ensure alignment between Elve teams and external parties. Continuously improve processes related to project tracking, scheduling, customer engagement, and program executionWork EnvironmentWork may occur in a combination of the following environments:Manufacturing facilityISO 5–ISO 7 cleanroomLaboratoryMachine shopWarehouseOfficeRequirementsRequired Qualifications3+ years of experience in program management, project coordination, operations, engineering, or a related role in a manufacturing or hardware environmentProven ability to manage multiple projects simultaneously while maintaining strong attention to detailExperience defining, tracking, and driving timelines, schedules, and deliverablesStrong organizational and execution skills with a high degree of ownership and follow-throughExcellent written and verbal communication skills, including customer-facing experienceAbility to work cross-functionally with engineering, manufacturing, and external partnersDemonstrated ability to identify roadblocks and proactively drive resolutionComfortable working in a fast-paced, ambiguous environment with evolving prioritiesSelf-driven, motivated, and highly detail-orientedTo conform to U.S. Government export regulations (EAR), candidates must be a U.S. citizen, lawful permanent resident, protected individual, or otherwise eligible to obtain required authorization.Preferred QualificationsCandidates with experience in several of the following will stand out:Experience in hardware, manufacturing, or deep-tech environmentsExperience working with government contracts or regulated deliverablesFamiliarity with KPIs, metrics tracking, or operational dashboardsExposure to product validation, reliability, or lifetime testingExperience creating technical documentation, reports, or customer-facing materialsFamiliarity with RMA processes or quality systemsExperience working in fast-moving or startup environmentsEducationBachelor’s degree in engineering, science, business, economics, or a related field (or equivalent practical experience)BenefitsBenefits Include:The salary range for this position is $90,000 to $150,000 annuallyHealth benefits (medical, dental, vision)VacationA taste of the start-up lifeExposure to cutting-edge technology in vacuum electronics, materials science, and additive manufacturingWhat it’s like to work at ElveWe are an expanding team, on a mission to bring the next generation of high-speed wireless connectivity to a billion people worldwide. That kind of impact is not going to be achieved with incremental improvements- we are gunning for orders of magnitude advances in production capability, cost, size, and power in the mm-wave RF amplifier market. We work really hard, make sure we get good sleep, we handle conflict intentionally, and we expect great things from each other.