Technical Support Specialist

Job DescriptionICS Grade: E4Experience: 7-9 YearsRole OverviewLead technical validation, automation, and Release Management initiatives across complex Avaya UC and Contact Center environments. Provide technical leadership for major customer deployments, migrations, and operational improvement programs.Core ResponsibilitiesLead complex validation, upgrade, migration, and release activities.Serve as the technical escalation point for critical UC/CC issues.Drive automation and operational efficiency initiatives.Mentor engineers and provide technical leadership across customer engagements.Technical SkillsAvaya UC (Aura 8.x and Above): CM, SM, SMGR, AES, AADS, IX MessagingContact Center: AAEP, CMS, Verint WFO, Experience PortalEnterprise Platforms: SBC, ESXi, KVMInfrastructure & Automation: Linux, VMware ESXi, Python, Shell, PowerShellCore Competencies: Technical Escalation, Health Check Automation, Migration & Validation Strategy, Cross-Platform Integration, Performance OptimizationKey CompetenciesTechnical LeadershipAdvanced Problem SolvingAutomation & Continuous ImprovementCustomer & Stakeholder ManagementMentoring & Knowledge SharingQualificationsAnyRange Of Year Experience-Min Year7Range Of Year Experience-Max Year9