Caseworker II - Human Services Department

About This PositionThe City of Phoenix Human Services Department is seeking a Caseworker II to join the Community Services and Initiatives Division within Aeroterra¿s Permanent Supportive Housing Program. This program provides comprehensive case management to 33 resident units onsite, supports the transition from shelter to stable housing, and offers employment referrals and partners closely with the City of Phoenix Housing Department, Section 8 and property management teams.Community Services Division Caseworkers II's in this division provide case management, information and referral resources, and high-profile community crisis intervention.Case management duties include: Interviewing clients to identify barriers to self-sufficiency.Conducting assessments to determine eligibility for federally funded programs and assistance needed. Developing case plans.Providing referrals to appropriate agencies for services and client follow-up. Responsibilities require considerable contact with diverse low-income groups, other agencies, anti-poverty workers, and the public. Successful candidates should have wide-range knowledge of social services programs, networking, information, and referral resources. They should also possess the ability to work independently and provide Family Services Center support in absence of supervisory staff.IDEAL CANDIDATEFlexibility to conduct fieldwork such as home visits and community outreach as part of client advocacy efforts.Flexibility working after hours, weekends, or flexible scheduling to support community needs.Thrives in a fast-paced environment and manage stressful situations with competing deadlines in an accurate and efficient manner.Ability to de-escalate situations, as needed.Possess crisis intervention skills.SALARYPay Range: $23.74 - $42.64 per hour.Hiring Range: $23.74 - $35.08 per hour.Pay Range ExplanationPay range is the entire compensation range for the position classification.Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.BenefitsA comprehensive benefits package is offered which includes:Traditional pension with employer and employee contributions, click here for more details: Pension Information401(a) and 457 plans with employer contributionsChoice of generous medical HMO, PPO, or HSA/HDHP plansMedical enrollment includes a monthly $150 City contribution to a Post-Employment Health PlanWellness incentive of up to $720 annuallyDental, vision, and life insurance optionsEmployer paid long-term disabilityFree Bus/light rail passTuition reimbursement program up to $6,500 per yearPaid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave daysPaid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month periodFederal Student Loan Forgiveness offered through SaviFor more details, visit: Unit 007 BenefitsMinimum QualificationsTwo years of experience in casework management, counseling, working with crime victims, or related activitiesBachelor's degree in social work or a related fieldOther combinations of experience and education that meet the minimum requirements may be substitutedEmployees in this classification who are skilled in a second language may be called upon to utilize that skill in the routine performance of their dutiesAll finalists for positions are subject to a criminal background check applicable to the department or position.This position requires the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.For information regarding pre-screening and driving positions, click here.The City job description can be found here.Preferred QualificationsAdvanced user or above in Microsoft office products, including word and excel.The Minimum Qualifications Listed Above, Plus Experience InDeveloping case plans.Developing resources and/or working with community partners.Providing crisis intervention to vulnerable populations.Determining eligibility for social services within a federally funded program.Providing customer service to a diverse population.Completing case note documentation and report writing.Developing case plans in a case management setting.Creating and updating manual and/or automated database client files.RECRUITMENT DATESRecruitment closes May 28, 2026. All materials must be received by 11:59 p.m. on this date.This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.How To ApplyApply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.WE ARE HERE TO HELPJob interviews may be held by video or audio conference.If you are in need of computer resources, click here for free options.Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.Explore other Employment Opportunities with the City of Phoenix.Subscribe to receive e-mail notifications about new employment opportunities.If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.REFERENCECaseworker II, JC:07110, ID# 61659, 05/15/26, USM, DB, Benefits:007.Building the Phoenix of tomorrow.#DoWorkThatMakesPhoenixWorkCity of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.