Sr. Product Operations Lead (Remote - US)

Why join Nextech?We are a leader in specialty healthcare technology solutions.We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.Job SummaryAt Nextech, measuring the success of our products is key to our outcomes-based approach to product development. To understand success, we need to have a customer-centric approach to measuring value and standardized models that allow us to analyze holistically across product and markets.As a Senior Product Operations Lead, you will be crucial in driving the efficiency and effectiveness of our product development processes, ensuring alignment between product, engineering, marketing, and other key stakeholders. The Senior Product Operations Lead will work closely with a tight-knit team of data and operational experts to optimize workflows and support data-driven decision-making to achieve our product strategy and optimize business outcomes.To be successful, the right candidate must understand the needs of product management, have the ability to think critically about process breakdowns and disconnects, and plan ahead to avoid them. The candidate is driven to provide their cross-functional partners with the tools and insights they need to create great products and achieve business outcomes.All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.Essential Functions:Process optimization: Collaborate cross-functionally to document, standardize, and continuously improve product management-specific operational processesCross-functional collaboration: For product operations and processes, collaborate between product, engineering, design, marketing, and customer success teams to support understanding, collaboration, and executionProject management: Manage timelines, resources, and dependencies for product operational projects to ensure on-time and successful product releasesData analysis and reporting: Define, develop, and monitor key performance metrics related to operational efficiency and product performance insights that are accessible and useful to stakeholders to help them manage the respective area effectively. Analyze and interpret complex data sets to identify opportunities for process improvements and optimize resource allocation. Present findings to senior leadership and recommend strategies for improvementFinancial spend and investment tracking: Track the product investment spend, reporting on variances between the plan, the actuals, and adjusted forecasts. Provide continual awareness to leaders on status and deviationsCustomer insights: Develop and maintain a customer insights framework (inclusive of feedback, product usage, and owned products, etc.) for Product Development and cross-functional teams to draw actionable insights for shaping business and product decisionsRisk management: Identify risks surfaced by product operations and process KPIs, supporting the product development team with mitigation recommendations and progress trackingInnovateContinuous improvement: Identify and leverage appropriate AI capabilities to improve and automate processesLeverage AI: Promote the usage of AI tools to drive organizational insights and risk visibilityCoach: Be an advocate and coach for the Product team, helping the team develop skills and operate with focus, efficiency, and best practicesTraining & development: Support the training of new team members and ensure the team is equipped with the tools and resources necessary to succeedEmpower:Provide guidance on the use of AI to drive efficiency with day-to-day tasks, potentially eliminating tasks through AI and automationProduct roadmap support: Assist in the planning and prioritization of product initiatives, ensuring product operations and processes align with business goals and objectivesStakeholder communication: Develop and distribute product-related reports, status updates, and presentations to internal and external stakeholders, ensuring transparency and alignment on progress and risksMinimum RequirementsBachelor’s degree in business, Product Management, Engineering, or related field (or equivalent experience)5+ years of experience in product operations, product management, or a related fieldDeep data analysis, visualization, and presentation experienceFamiliarity with SQL, Python, R, or other programming languageStrong proficiency with data visualization tools (e.g., Tableau, Power BI) and the ability to translate complex data into digestible insightsStrong project management skills with experience managing cross-functional teams and complex workflowsExcellent problem-solving and critical-thinking skills, with the ability to think strategically and translate data into business decisionsExperience with product management tools (e.g., Jira, Trello, Asana) and data analysis tools (e.g., Excel, Tableau, Google Analytics)Strong written and verbal communication skills with the ability to present complex information in a clear and concise mannerAbility to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneouslyDemonstrated ability to lead and work across teams in a collaborative mannerSelf-motivated with a strong attention to detail and a passion for data-driven decision-makingPreferred QualificationsKnowledge of product analytics tools, trends, and best practicesFamiliarity with agile software developmentKnowledge of product lifecycle management tools and platformsAbility to influence without authority and drive change across diverse teamsPrior experience with healthcare operations is a plusWork Environment/Physical Demands100% Remote within the United StatesLong-distance or air travel may be necessaryActivities require a significant amount of work desks in front of a computer monitorTotal Rewards: Generous annual bonus opportunity401(k) with Employer MatchFlexible Time Off: take time off when you need it without worrying about available hours11 paid holidaysYour Day Your Way - Celebrate a day of cultural or social significance to youInsurance: Choice of Medical, Dental, and Vision plansHealth Savings Account with employer matchFlexible Spending Account100% Company-Paid Parental leave (After 6 months with the company)100% Company-Paid Life Insurance and Short/Long Term Disability InsuranceNextech Luminary Peer Recognition ProgramWellness Program including discounts on medical premiumsEmployee Assistance Program with free counseling sessions availableCorporate Discounts on Retail, Travel, and EntertainmentWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.