Customer Service Supervisor

DescriptionJob Summary:Responsible for all Customer Service operations, including but not limited to order processing, quoting, portal management, and customer satisfaction. Supervision of the Customer Service Team.Essential Job FunctionsEnsure customer satisfaction by managing customer communications, updates, quoting, and order confirmationsEnhance client and co-worker relationships: partner with other department leaders to provide input on initiatives, resolve issues, and execute business objectivesLead and manage at least one direct report in the Sales DepartmentChampion process improvements within Customer Service, including offering new ideas and developing processes within the sales department to improve customer experience, employee satisfaction, and corporate performanceExercise judgment to evaluate customer requests and provide accurate lead-time estimates and pricing following the Business Development StrategyProactively review data to identify orders not meeting projected due dates and work with Production, Quality Assurance, and Shipping to minimize late deliveries. Research documented and undocumented customer complaints for validity, work towards solutions for the client, follow up with the customer when necessary, and deliver and track coaching and corrective action when requiredMonitor and enforce customer credit worthiness. Review and correct administration as required to ensure customer payment issues are resolved.Work with Senior Management to develop new pricing, communicate and enforce pricing integrityMaintain company representation and communications through customer portals as requiredRequirementsQualifications:Minimum of 5 years of Customer Service experience in a Manufacturing-based industry requiredMinimum of 3 years of Leadership Experience requiredStrong understanding of Inventory & Shipping practices requiredStrong organization and Microsoft Office skills required Undergraduate degree preferredManagement reserves the right to assign or reassign duties and responsibilities to this job at any time.