Cloud Support Engineer

We’re on a mission to be the number #1 European cloud platform. While data sovereignty has become a hot topic in the EU, we can proudly say that we’ve been mastering it since 2011.UpCloud offers the world’s fastest cloud servers from its 15 datacenters around the world. Our customers run business-critical web applications on our IaaS platform and trust us for exceptional performance and reliability. We are proud and work hard to keep our customers happy - in April, our NPS score was 75, and we kept our CSAT over 90%.To accelerate this growth, we’re looking for a Cloud Support Engineer to join our international, experienced, EU-based Support team. Despite the title, we are looking for a pure technical customer service pro, and not necessarily an actual engineer ;) We’re looking for a social team player who will be the first and foremost initial contact with our European customers.Main responsibilities:Providing an excellent level of support experience via live chat, email, and shared Slack channelsTechnical troubleshooting across all IaaS and PaaS productsOccasional handling of non-technical customer questions and account queriesProviding Linux and Windows server-side support and technical troubleshootingAssisting users with their UpCloud environments to help them better utilise cloud-native productsCreating and maintaining internal & external technical documentationResponsible for data tagging and analysis to improve service qualityTeam cooperation and company-wide collaboration to contribute to our internal improvementsTo succeed in the role, you will need to have:A true customer-serving attitude and drive to deliver Europe’s best technical customer serviceA couple of years of experience in technical support and/or customer support-related roles in the internet infrastructure fieldEnough understanding of Linux and Windows-based server technologies to be able to advise customers on themGood understanding of the basics of cloud computing, including networking, servers, and Platform as a Service productsExcellent written and oral communication skills in EnglishWe also appreciate (read: not a must, but a nice plus):Basic knowledge of Kubernetes, databases, object storage, and Terraform. You will be trained in these technologies, but it doesn’t hurt to know what they are in advanceThere’s no place like 127.0.0.1Why join UpCloud?UpCloud is in an exciting phase right now, on track for massive growth in the cloud market. We offer a chance to be part of something big, where you can really make a difference! With our awesome team, products, and excellent positioning in the European cloud scene, UpCloud is in the perfect spot for anyone who wants to learn, grow, and shape the future of cloud tech.You get to join a driven, highly motivated team committed to making a difference in the market. We have a unique market opportunity in Europe with our strong local infrastructure because our biggest competitors are all US-based, which is what makes this such a captivating opportunity to learn and grow.The pay range for this role is around 2000-3500 euros per month, depending on your location within the EU and seniority, though not set in stone as we assess each case individually.We (humans, not an AI) review all applications and get back to all our candidates. That is a promise.Our benefits:Up to six weeks of annual paid vacationFlexible and remote-friendly cultureOccupational healthcareTravel insuranceSports benefitCompany events and activitiesShare Appreciation Rights programUdemy E-learning platform and budget for training; unlimited business accessAnnual company tripWant to know more about your future team? Check this out: https://upcloud.com/blog/world-class-technical-customer-support-in-under-2-minutes/Ps. Please, help this busy recruiter and only apply through the apply link ;D That way you ensure that your application doesn't slip through unnoticed, as it unfortunately could through email or Linkedin message!