Sr. Business Analyst

Job Title: Sr. Business AnalystDuration: 2 Years with potential extensionLocation: Hyattsville, MDWork Arrangement: Hybrid (4 days onsite, 1 remote)Job DescriptionWe are looking for a Sr. Business Analyst, MaaS360 to manage and optimize the end-to-end mobile device lifecycle and support mobility processes. This position will be Full-Time on an initial two-year contract with potentiality to renew, and Hybrid . With employees expected to work onsite 4 days per week.What You'll DoAnalyze and optimize end-to-end mobile device lifecycle (request procurement provisioning reassignment decommissioning surplus)Document and improve workflow efficiencyIdentify process gaps and implement controlsMaintain lifecycle compliance metricsManage business relationships with wireless carriers (e.g., Telecommunication, Telecommunication)Analyze monthly billing and perform reconciliationIdentify zero-usage lines and cost optimization opportunitiesTrack service activations, suspensions, porting, and plan changesCoordinate escalations and SLA adherenceSupport MDM policy governance and change control processesAnalyze compliance dashboards and reporting metricsCoordinate cybersecurity approval workflows for mobile applicationsMonitor enrollment accuracy and policy adherenceSupport audit documentation and regulatory readinessCoordinate device procurement and inventory intakeEnsure asset tagging and system-of-record accuracyFacilitate formal handoff between Inventory and MDM teamsTrack device assignment and refresh cyclesSupport executive and priority device handling processesDevelop mobility performance dashboards (SLA, compliance, aging tickets)Conduct cost analysis and forecasting for device refresh programsAnalyze usage trends and recommend optimization strategiesPresent findings and recommendations to leadershipServe as liaison between Mobility, Cybersecurity, Finance, Service Desk, and InventoryLead mobility process review meetingsSupport change management communicationsAlign operational practices with organizational policyWhat You'll NeedRequired:7 years of experience developing and managing project budgets for all technology projects7 years of experience developing pro-forma invoices for cost-reimbursable projects and monthly financial summary reports7 years of experience interfacing with internal accounting departments to ensure proper budgets are used and accounting codes are current7 years of experience developing processes to obtain timely project cost information from accounting systems7 years of strong client skills with the demonstrated ability to communicate effectively throughout all levels of an organization7 years of proficiency in formal project management methods, including internal documentation and external communications7 years of experience with IBM MaaS360, Microsoft Office 365/10, Microsoft Exchange, Windows 10 Enterprise, Active Directory, SMS/SCCM, Citrix, SharePoint, Remotely Anywhere, Dam7 years of experience conducting research for mobile device equipment, accessories, and airtime services; identifying, diagnosing, and resolving problems with mobile devices7 years of experience configuring, testing, and supporting mobile devices (air cards, cell phones, smartphones, tablets); testing iOS (iPhone Operating System) and Android releasesPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor