Senior GTM Systems Engineer

Job Description:Act as the primary technical owner for the Salesforce to Planhat and Kantata integrations.Open the "black box" of legacy automations within Planhat and Kantata.Serve as a technical mentor to junior admins while driving internal process improvements.Partner closely with the GTM Systems & Tools team to translate business requirements into technical solutions.Design and maintain robust configurations within Planhat and Kantata; establish automation standards.Provide expert technical support to Global Customer Success and RevOps teams.Establish proactive monitoring and observability to identify sync errors early.Requirements:5+ years of experience as a GTM Systems Engineer or Business Systems Administrator, specifically supporting high-growth SaaS organizations.Extensive experience managing Professional Services Automation (PSA) and Customer Success (CS) platforms (experience with Planhat and Kantata is highly preferred).Deep technical knowledge of the Salesforce platform, including advanced Flow, custom objects, and a sophisticated understanding of the data relationship between CRM and downstream tools.Strong understanding of APIs (REST) and middleware (e.g., Workato) to facilitate custom connections and remediate limited OOTB error reporting.Proficiency in SQL and an understanding of data warehouse structures (e.g., BigQuery) to reconcile product usage data and ensure data integrity for Post-Sales reporting.A security-first and data-integrity mindset with a proven track record of ensuring system architecture remains secure and compliant as an organization scales.A relentless pursuit of automated solutions to manual GTM processes, especially regarding the transition from "Closed Won" in Salesforce to Customer Onboarding.Ability to work effectively with functional partners, translating complex technical logic into clear business outcomes and actionable steps.Benefits:Medical, dental and vision insuranceHome Office Setup reimbursementFlexible Spending AccountsMonthly Connectivity reimbursementEmployee Assistance Program (EAP)Short- and Long-term Disability InsuranceLife & Accident Insurance401(k) Retirement Savings Plan (with employer match)Flexible paid time off + 11 paid holidaysPaid leave programs, including parental, pregnancy health, medical and bereavement leave