Customer Success Manager（Remote）

About UsYQN is a leading one-stop international logistics online services platform, offering comprehensive international logistics services, including FCL, LCL, air freight, rail service, trucking, customs clearance, warehousing, cargo insurance, bulk cargo service, port of destination services, etc.We are designed to apply the internet and digital technology to visualize and optimize cross-border supply chain logistics to achieve the same efficiency and convenience as express delivery. ‘Simple shipping and easy freight’ is the mission of YQN. We have developed strategic cooperative partnerships with leading ocean carriers and logistics service providers such as COSCO Shipping, Maersk Line, Sinotrans, etc.About This RoleYQN is seeking a proactive and customer-oriented Customer Success Manager（Remote） to support and grow relationships with our clients and partners. This role is responsible for ensuring customer satisfaction, driving account retention, resolving operational issues, and coordinating cross-functional communication between clients and internal teams.The ideal candidate is highly organized, responsive, solution-driven, and experienced in managing customer relationships in a fast-paced environment. Experience in logistics, supply chain, e-commerce, SaaS, or 3PL warehouse operations is strongly preferred.ResponsibilitiesManage day-to-day communication with assigned customers via email, phone, and online meetingsBuild strong long-term relationships with clients and act as the primary point of contactMonitor customer accounts to ensure service quality, operational performance, and customer satisfactionProactively identify customer needs, issues, and business opportunitiesCoordinate with operations, warehouse, dispatch, and internal support teams to resolve customer concerns efficientlyTrack and follow up on customer requests, escalations, and service issuesConduct regular business reviews and provide operational updates to customersSupport onboarding and training for new customersMaintain accurate records in CRM systems and internal tracking toolsCollect customer feedback and collaborate with leadership to improve processes and service qualityAssist with account expansion and retention initiativesQualificationsBachelor’s degree preferred3+ years of experience in Customer Success, Account Management, Client Services, or related rolesExperience in logistics, transportation, 3PL, supply chain, or e-commerce industries preferredStrong communication and interpersonal skillsExcellent problem-solving and organizational abilitiesAbility to manage multiple accounts and priorities simultaneouslyComfortable working independently in a remote environmentProficient in Microsoft Office, Google Workspace, and CRM systemsBilingual in English and Chinese is strongly preferredPreferred SkillsExperience working with cross-border logistics or warehouse operationsData analysis and reporting experienceFamiliarity with KPI tracking and SLA managementAbility to handle customer escalations professionally and efficientlyWork type: Full-time, Remote (U.S.-based)Compensation&BenefitsPay: $80k - $120kPaid time off and holidays, Medical/Dental/Vision insurance, 401(K)Career growth opportunities within a fast-growing companyFlexible remote work environment