SaaS API Tech Support Specialist II - AI-Driven

A leading software company in Austin, TX is seeking a Technical Support Specialist II to provide high-quality Tier II technical support for apps and APIs. In this role, you will troubleshoot issues, communicate findings to customers, and collaborate with product teams to enhance service. The ideal candidate will have experience in SaaS support, API troubleshooting, and a strong emphasis on customer communication. This position offers the chance to utilize AI tools to optimize support processes. J-18808-Ljbffr