Product Documentation & Knowledge Systems Specialist

Kiefer Sage Product Documentation & Knowledge Systems Specialist Job Description     Job Title: Product Documentation & Knowledge Systems Specialist Department: New Product Development Reports To: Vice President of New Product Development FLSA Status: Exempt Location: Onsite Date: 04/22/2026 Summary/Objective The Product Documentation & Knowledge Systems Specialist is responsible for developing, maintaining, and scaling technical documentation and knowledge systems across Kiefer Sage product lines, including Tenhold, Martcart, and Spraymaster. This role bridges engineering, production, and documentation by translating complex technical processes into clear, accessible materials while building the systems and workflows that ensure documentation accuracy, consistency, and scalability. This is a build-focused role requiring strong initiative, organization, and the ability to create structured documentation systems in an evolving environment.  Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Technical Documentation: Author and maintain installation guides, assembly instructions, and service documentation across all product lines  Collaborate with engineers, technicians, and production staff to capture accurate procedural knowledge  Create illustrations, exploded views, and diagrams using tools such as Adobe InDesign, Illustrator, or similar  Ensure documentation reflects current product configurations and is updated as changes occur  Maintain version control and document history using systems such as SolidWorks Vault or similar Knowledge Systems & Process Design: Design and implement structured documentation workflows from engineering inputs to published outputs  Develop reusable, modular templates to standardize documentation across product lines  Identify and implement opportunities to automate or streamline documentation processes  Build and maintain a centralized knowledge management system for production, assembly, and service teams  Establish documentation standards including formatting, naming conventions, revision cycles, and approval workflows Cross-Functional Collaboration Partner with engineering, production, quality, and product management teams  Conduct audits to identify documentation gaps, outdated materials, and inconsistencies  Train employees on how to access and use documentation systems effectively  Support new product introductions by developing documentation alongside product development timelines Competencies: Technical writing and documentation development Ability to interpret engineering drawings and CAD models Strong organizational and project management skills Process development and systems thinking Cross-functional collaboration and communication Analytical problem-solving Adaptability in a developing or evolving environment Attention to detail and accuracy Supervisory Responsibility This position has no supervisory responsibility.  Work Environment This job operates mainly in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets, and fax machines.  Physical Demands This is largely a sedentary role; however, some lifting, bending, stooping, and standing is necessary. Mental alertness and long periods of concentration. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Travel, evening, and weekend work may be required as job duties demand. Required Education and Experience:  3 to 6 years of experience in technical writing, documentation engineering, or a related field in a manufacturing or industrial environment  Experience translating complex mechanical or electrical processes into clear written and visual instructions  Ability to read and interpret technical drawings or CAD references  Strong organizational skills with the ability to manage documentation across multiple product lines  Experience working in a self-directed environment with evolving processes  Proficiency with Adobe InDesign, Illustrator, or similar tools Preferred Education and Experience:  Experience with SolidWorks Composer or similar 3D documentation tools Familiarity with document management systems such as SolidWorks Vault or SharePoint Experience with structured authoring tools or documentation automation systems Background in manufacturing, industrial equipment, or electro-mechanical assembly environments Experience working in a multi-product or multi-brand organization AAP/EEO Statement: KS provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. Other Job Duties: This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of KS are expected to perform tasks as assigned by KS supervisory/management personnel, regardless of job title or routine job duties.